The Parent's Voice

The Parent's Voice

The Parents Voice Speaking up for your child What is advocacy? Its listening to the child, helping them to have their voice heard by representing them or helping them to represent themselves Its about learning how to get the information or support you need Its about speaking up for children and young people and empowering them to ensure their wishes and feelings and rights are upheld Its about recognising power imbalances and

understanding different rights, roles and responsibilities Barriers to speaking up Speaking up and the barriers A listener Jargon and acronyms Independent of services

Fear of repercussions A trusted adult, parent or confidante Being made to feel like a troublemaker No one is listening Empowering

Going around in circles Helping build confidence and independence skills Who finds it easy to complain? A practical helper Who are the professionals

here? A champion of a childs rights When it becomes about the fight A constant battle A common phrase I hear from families when seeking to resolve a complaint about special educational needs provision is that it feels like a

constant battle. It should not have to be this way. Special Educational Needs: preparing for the future - Focus report: learning lessons from complaints, Dr Jane Martin, Local Government Ombudsman, 2014. The process of speaking up Listening to establish the problem; write it down Exploring the possible actions and results

Clarify the issues to make sure Establish the policy or legal framework Attempt to solve the problem at a local level How you can do it Involve the childs views, wishes and feelings as much as possible Never assume that professionals know everything, including the available options Remain task-focussed and specific Never be afraid to ask questions in a variety of different ways

Good practice guidelines Raise any concerns you have as early as possible with your child's teacher. Find out who the SENCO (special educational needs coordinator) is at the school. Find out if the school has a nominated special educational needs (SEN) governor they do not have a duty to provide this, but it is considered good practice; otherwise, the governors have a collective responsibility. Ask for a copy of the school's SEN policy this may be on the website.

Ask for a copy of the local authority's guidance/policy relating to special educational needs. Keep records of discussions and meetings, and a diary of events. Keep a diary difficulties. about your

child and his/her Your child, if appropriate, could keep a diary. Their wishes and feelings are very important and must be considered and communicated to the relevant professionals wherever possible (word for word) Keep chronological copies of all letters If you think it is necessary, send letters recorded

delivery (as they can be mislaid) or drop them off Make sure that any deadlines are strictly adhered to. For example, the school or local authority may be obliged to give you information or take action within a certain time limit, and vice versa Laying a trail Always keep the original versions of any documents you send to the school or local authority - send photocopies. When you receive paperwork check that all relevant documents are included. Minutes can arrive late or not at all request these in writing.

Ask for any missing attachments. Read through all documents - highlight or make a list of things you agree or disagree with. Share the letters and notes with your child where appropriate its important that they gain ownership of these grown up processes it also de-mystifies them. Check any paperwork you receive about your child to make sure it gives his/her correct date of birth, etc. Preparing for meetings Request copies of your child's school record before the meeting.

Read any reports that have been written about your child and highlight any areas that need clarification or are of concern. Mark any relevant sections in the SEND Code of Practice (2015) (or other policies) which relate to your views. Make a list of your views/concerns and any questions you want to ask. Use this list during the meeting and tick off points as they are discussed. If you would like another, relevant person (or

persons) to attend the meeting, ask if they can be invited. Ask someone to go with you to the meeting, if possible, and let the school or local authority know that this is happening. Don't feel pressured to agree to anything in the meeting. Make notes of what is said and, if someone has accompanied you, ask them to take notes as well. Ask if anybody will be taking minutes. If anything is not clear ask for it to be explained

again. Make sure that everything you wanted to discuss has been dealt with; discuss some points again if necessary. After the meeting, write a letter to the chairperson, with copies to all present as a matter of courtesy, to confirm your understanding of what was discussed and any actions/deadlines agreed. This is more empowering than waiting for the Minutes. Writing letters Make sure that your letter contains full details of your child, i.e. name, date of birth, the school your

child attends, etc. Also quote any references, e.g. tribunal hearing number. Always keep a copy of any letters you send. Send letters by recorded delivery where necessary. Wherever possible, address letters personally, i.e. by using the name of a Local Authority Officer, head teacher, SENCO or Chair of Governors for example If you're unsure who to write to at your local authority, address the letter to the Chief Education Officer, Director

of Education; Children, Families and Learning; Childrens Services etc. Your town/city hall or local library will be able to give you their name, or it will be on the authority's website. Letters should be short, fitting on one side of A4 where possible, and clear in what they are asking. If a response is required, mention this in the closing sentence. Reach out You are not alone. Others are going through the same experiences that you are. Visit support groups if they dont exist, start one share email addresses

Research the issue by visiting websites such as: Derbyshire: Childrens Advocacy Children's rights service We provide lots of ways for children in care to have your say, our aim is to ensure that you have the information that you need to make decisions and to let people know your views and feelings. You can contact us by email: [email protected] or tel: 01629 532 029.

Independent advocacy If you're a vulnerable child or young person you can have an 'independent advocate'. This is someone who'll work with you to represent your views to decision makers and, if you need it, help you to make complaints. An advocate will come and meet you where is best for you and at a time that suits you. For more information please contact Rosie Key, email: [email protected] or text or tel: 07785 315 922. Fairplay Fairplay supports children and young people with disabilities and additional needs, and their families, across North

Derbyshire. Call or email: 01246 203963 - [email protected] Action for Children, Derbyshire Young Carers Service (Chesterfield) Provides support and advice to young carers aged six to 18 years throughout Derbyshire (excluding city of Derby). Offers advice and advocacy, one to one support, support with education, training and employment, respite activities. Call or email Karen Martin: 01246 207752 [email protected] Healthwatch Derbyshire

Healthwatch Derbyshire is an independent voice for the people of Derbyshire. Were here to listen to the experiences of Derbyshire residents and give them a stronger say in influencing how local health and social care services are provided. This is not a substitute for making a formal complaint about a service if you are dissatisfied, but it can work alongside this system, by helping to shine a spotlight on issues that are being experienced by a number of people and strengthening the patient voice. Email or call: [email protected] 01773 880786

The Stuff We aim to promote independence and social inclusion to young disabled people aged between 16-25, who are living in Derby City and Derbyshire. The project was created thanks to funding from the Big Lottery Fund.

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