The Challenge: To Create More Value in All Negotiations

The Challenge: To Create More Value in All Negotiations

Tom Peters Key Argument from The Excellence Dividend: Meeting the Tech Tide With Work That Wows and Jobs That Last 09 May 2018 Given/Axiomatic

THERE IS NO EXCUSE FOR NOT MAKING ANY ORGANIZATION/ANY SIZE/ANY BUSINESS A GREAT PLACE TO WORK EVERY LEADER/2018 HAS A MORAL OBLIGATION TO DEVELOP PEOPLE SO THAT WHEN THEY LEAVE THEY ARE BETTER PREPARED FOR TOMORROW THAN THEY WERE WHEN THEY ARRIVED. ANY/ALL ORGANIZATIONS ARE PEOPLE SERVING PEOPLE. LEADERS: PEOPLE SERVING PEOPLE SERVING PEOPLE.

Note: WHILE I'VE BEEN ON THE EXCELLENCE DIVIDEND BOOK TOUR--MOSTLY PODCASTS--I'VE BEEN ASKED OVER AND OVER TO EXPLAIN MY OBSESSION WITH THE "PEOPLE STUFF." I USUALLY ANSWER, SNIPPILY, "WELL WHAT THE HELL ELSE IS THERE? ORGANIZATIONS, NO MATTER HOW MUCH TECHNOLOGY THEY USE, ARE NO MORE AND NO LESS THAN 'PEOPLE SERVING PEOPLE. AND AS A LEADER, YOUR JOB IS: SERVE THE PEOPLE WHO SERVE THE PEOPLE. (ONE LAST THING: THE PEOPLE WE SERVE ARE OUR EMLOYEES AND OUR CUSTOMERS

AND OUR COMMUNITIES.) BUSINESS HAS TO GIVE PEOPLE ENRICHING, REWARDING LIVES OR ITS SIMPLY NOT WORTH DOING. 1/4,096) Richard Branson ( [BUSINESS HAS THE] RESPONSIBILITY TO INCREASE THE SUM OF HUMAN WELL-BEING.

Mihaly Csikszentmihalyi, Good Business Read. (Please.) Reflect. (Please.) I pulled everything together into a 17-chapter, 4,096slide PP a couple of years ago. Something had to be Slide #1 (of 4,096!). The Branson quote took pride of place. As I said, read and re-read (re-re-re-read or- its-simply-not-worth-doing ) & reflect. (PLEASE.)

Re the Csikszentmihalyi quote (hes the father of flow), business is NOT part of the community. IS Business the communityi.e., where most adults spend most of their waking hours. Hence, the overall responsibility of business is staggering. MANAGING: AS A PAIN IN THE ASS. Somebodys got to do it; punching bag for higher ups on one end, grouchy employees on the other;

blame magnet if things go wrong, big bosses abscond with the credit if things go right. MANAGING: AS THE PINNACLE OF HUMAN ACHIEVEMENT. The greatest life opportunity one can have (literally). Mid- to long-term success is no more and no less than a function of ones dedication to and effectiveness at helping team members grow and flourish as individuals and as contributing members to an energetic, self-renewing organization dedicated to the relentless pursuit of EXCELLENCE. EXCELLENCE

Its simple, really. An ordinary manager (not a big company CEO) can profoundly redirect more lives than the best of neurosurgeons. A managerevery dayhas the opportunity to dramatically (no hyperbole) affect the life trajectory of every employee on her or his team or in her or his department. (And over a career this could add up to re-shaping the lives of hundreds [or more,

The role of the Director is to create a space where the actors and actresses can become more than theyve ever been before, more than theyve dreamed of being. Robert Altman, Oscar acceptance speech This is beautiful language.

WHY NOT EVERY* LEADERS AGENDA ITEM No. 1??? *Every = Every. Big firm or small. In fact, this applies to the leader of a disbursed project team that will be around for only, say, 4 to 6 months. (Please read this carefully:. more than they have ever been before, more than they have dreamed of being.) (Up for it???) It may sound radical, unconventional, and

bordering on being a crazy business idea. However as ridiculous as it soundsjoy is the core belief of our workplace. Joy is the reason my company, Menlo Innovations, a customer software design and development firm in Ann Arbor, exists. It defines what we do and how we do it. It is the single shared belief of our entire team. Joy, Inc.:

How We Built a Workplace People Love Richard Sheridan, Only one thought: WHY NOT?? (Buy and read and digest the bookand dont dismiss the idea out of hand. PLEASE.) What employees experience, Customers will. The best marketing is happy, engaged employees. YOUR

CUSTOMERS WILL NEVER BE ANY HAPPIER THAN YOUR EMPLOYEES. John DiJulius, The Customer Service Revolution IF YOU WANT STAFF TO GIVE GREAT SERVICE, GIVE GREAT SERVICE TO STAFF. Ari Weinzweig, Zingermans (Bo Burlingham, Small Giants: Companies That Choose to Be Great Instead of Big) EXCELLENT

customer experience depends entirely on EXCELLENT employee experience! If you want to WOW your FIRST customers, you must WOW those who WOW the customers!

So damned So damned obvious. often honored in the breach. Why??? Why??? Why???* (*I honestly dont know.)

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