533: Supervisor Training Series Module 1: The Preparatory

533: Supervisor Training Series Module 1: The Preparatory

533: Supervisor Training Series Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision The Supervisor Training Series The Preparatory and Beginning Phases of Child Welfare Supervision Living the Mission of Child Welfare The Middle/Work Phase of Supervision Managing Diversity Endings and Transitions/Managing Staff

Retention, Satisfaction, and Separation The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 2 Learning Objectives Participants will be able to: Examine the transition to a supervisory role by Tuning In to Self and Tuning In to Others; Describe the three roles of a supervisor: administrative, educational and clinical; Explore supervision within the child welfare context; Recognize the impact of parallel process between the supervisor and caseworker on the relationship

between the caseworker and the client; and Explain how a supervisor uses contracting skills. The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 3 Agenda Day One Introduction Issues for New Supervisors

The Supervisory Role The Child Welfare Context Day Two The Child Welfare Context (continued) Development of the Individual Worker The Beginning Phase of Supervision Transferring Skills to Practice Evaluation and Closure The Pennsylvania Child Welfare Resource Center

533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 4 Idea Catcher Dont let a good idea get away! People remember: 20% of what they hear 30% of what they see 70% of what they say 90% of what they do The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1:

The Preparatory and Beginning Phases of Child Welfare Supervision 5 Dual Feeling of Fraudulence We must not let them make us feel like frauds. Let us continue to spot fraudulence in the roles we are asked to play. Used with permission of Peggy McIntosh Ph.D. The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision

6 Top Leader Characteristics 1. Honesty and integrity 2. Good communicator 3. Taking charge The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 7 Preliminary Supervision Skills Tuning in (self and others) Responding directly to indirect cues

The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 8 Supervision A social work supervisor has the authority to: Direct; Coordinate; Enhance; and evaluate on-the-job performance of the supervisees for whose work he or she is held accountable. The supervisors ultimate objective is to deliver to agency clients the best possible service, both

quantitative and qualitatively, in accordance with agency policies and procedures. Source: A. Kadushin The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 9 Supervisory Roles Administrative Educational Clinical The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1:

The Preparatory and Beginning Phases of Child Welfare Supervision 10 Administrative Supervision Administrative Supervision focuses on those areas of supervision related to the efficient and effective delivery of services. This module stresses the importance of understanding ones own management style within the context of the agencys mission; vision; administrative structure; goals; and outcomes. The Pennsylvania Child Welfare Resource Center

533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 11 Educational Supervision Educational Supervision focuses on preparing more knowledgeable; competent; and confident workers. It emphasizes the development and/or enhancement of the child welfare professionals knowledge and skills.

The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 12 Clinical Supervision Clinical Supervision focuses on the work that caseworkers do with children and families. Good clinical supervision is in helping workers to attain a high level of performance and is critical to building worker competencies, including reinforcing positive social work ethics and values; encouraging self-reflection and critical thinking skills; and supporting the worker through casework decision-making and crises. The supervisor and worker together reflect on the skills used

and theory applied by the worker with a family in assessing, planning, implementing, and monitoring change. (Child Information Gateway, 2011) The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 13 Supervisory Role Questions In which supervisory role does the main primary supervisory activity fit best? What might be an appropriate next step or secondary task for the supervisor? In which supervisory role does the secondary supervisory task fit best? What is the risk if the primary role is not the

supervisors strength and the supervisor is not aware of the roles importance? The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 14 The Parallel Process A supervisor models a view of helping relationships through his or her interaction with staff. Source: Lawrence Shulman The Pennsylvania Child Welfare Resource Center

533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 15 The Working Relationship Rapport- general ability to get along well with the supervisor Trust- the ability of the worker to be open with the supervisor and to share mistakes and failures, as well as successes Caring-the perception of the supervisee that the supervisor is trying to help, and cares about the worker, as well as the clients. (Shulman, 2010) The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1:

The Preparatory and Beginning Phases of Child Welfare Supervision 16 The Phases of Supervision Preliminary or Preparatory, Beginning, Middle/Work, and

Endings and Transitions. The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 17 Goal of Children and Youth Services To ensure for each child a permanent, legally assured family, which protects the child from abuse and neglect. (Chapter 3130 Regulations) The Pennsylvania Child Welfare Resource Center

533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 18 Preservation of Reasonable Parenting The Adoption and Safe Families Act of 1997 states that nothing in the act is "intended to disrupt the family unnecessarily or to intrude inappropriately into family life, to prohibit the use of reasonable methods of parental discipline, or to prescribe a particular method of parenting." The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1:

The Preparatory and Beginning Phases of Child Welfare Supervision 19 Child and Family Services Review Outcomes Safety Children are first and foremost protected from abuse and neglect. Children are safely maintained in their own homes whenever possible and appropriate. The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 20

Child and Family Services Review Outcomes (continued) Permanency Children have permanency and stability in their living situations. The continuity of family relationships and connections will be preserved for children. The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 21 Child and Family Services Review Outcomes (continued)

Child and Family Well-Being Families have enhanced capacity to provide for their children's needs. Children receive appropriate services to meet their educational needs. Children receive adequate services to meet their physical and mental health needs. The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 22 Agenda

Introduction Issues for New Supervisors The Supervisory Role The Child Welfare Context Development of the Individual Worker The Beginning Phase of Supervision Transferring Skills to Practice Evaluation and Closure The Pennsylvania Child Welfare Resource Center

533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 23 Continuous Quality Improvement (CQI) The ongoing process by which an agency makes decisions and evaluates its progress. Source: The National Resource Center for Organizational Improvement and Casey Family Programs The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 24

The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 25 Requirements for Effective Learning The learner must: Have a stake in the outcome Be actively involved in the investigation of ideas Have structured opportunities for using the information presented The Pennsylvania Child Welfare Resource Center

533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 26 Approach to Teaching Skills Explain Demonstrate Practice Feedback Transfer implications and applications The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision

27 Effective Feedback Targets the key skills; Is individualized; Is motivational and constructive. Identifies both strengths and challenges of the learner, giving examples that illustrate desired behaviors; Helps the learner integrate knowledge, cognitive strategies, and behaviors; The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision

28 Effective Feedback (continued) Gives suggestions for improvement and strategies that can be implemented on the job; Is both oral and in writing; Uses a standardized written format that identifies items, strengths, challenges, suggestions for improvement, and strategies for transfer; and Is from an experienced person or other worker who has been taught to give good feedback. The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision

29 Principles of Effective Feedback Feedback should be: Balanced Specific Objective Relevant to goals

Understandable Participative Actionable Hierarchical The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 30 Practice the Approach to Teaching Skills Select a mandate or standard of practice from those discussed on the first day of training. Select a discrete segment to teach to a worker. Select the set of behaviors to teach the worker.

Prepare a plan to teach the worker the skill using the five-step approach to teaching skills. Post an outline of the plan on flip chart paper. Prepare to present the plan through description and illustration. The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 31 Key Skills of Contracting The supervisor sharing his or her sense of purpose; Describing the supervisors role; Eliciting feedback from the workers on their

perceptions; and Discussing the mutual obligations and expectations related to the supervisors authority. The Pennsylvania Child Welfare Resource Center Source: Lawrence Shulman 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 32 Key Areas of Orienting a New Worker The agency and its policies and procedures;

The unit or department; The larger staff system; The supervisor; and The service recipients. The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 33 Getting Better Responses to Questions Give employees time to think about their responses. Tell employees whats at stake, why you need this information. When youre done asking, be quiet and listen. Used under Fair Use from the following source:

Effective Coaching, Marshall J. Coo The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 34 Solution-Focused Phrasing How come? How is it that you? What tells you that ? The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1:

The Preparatory and Beginning Phases of Child Welfare Supervision 35 Strengths-Based, Solution-Focused Questions Past successes Exception finding question Miracle questions (with follow-up) Scaling questions (with follow-up) The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 36

The Task of Each Group Develop a script that will be demonstrated by your group, of the meeting between the supervisor and worker regarding the pattern of behavior. Consider whether going back to contracting with the worker would be beneficial. Use the guidelines for asking good questions and one of the types of solution-focused questions, as assigned. The Pennsylvania Child Welfare Resource Center 533: Supervisor Training Series: Module 1: The Preparatory and Beginning Phases of Child Welfare Supervision 37

Recently Viewed Presentations

  • High throughput crystallography à la SGC

    High throughput crystallography à la SGC

    28 March 2007 Bootstrap in refinement Gábor Bunkóczi Bootstrap - basics Bootstrap - aims Bootstrap - algorithm Bootstrap - implementation Bootstrap - results Bootstrap - development Bootstrap in refinement Gábor Bunkóczi Bootstrap - basics Bootstrap - aims Bootstrap - algorithm...
  • 3rd May 2018 KQ: Can I closely analyse

    3rd May 2018 KQ: Can I closely analyse

    Oh! But he was a tight-fisted hand at the grindstone, Scrooge! a squeezing, wrenching, grasping, scraping, clutching, covetous, old sinner! Hard and sharp as flint, from which no steel had ever struck out generous fire; secret, and self-contained, and solitary...
  • Pain delayed but not avoided  Despite falls in

    Pain delayed but not avoided Despite falls in

    Psychosis, neurosis, alcohol abuse and drug abuse were identified by the Clinical Interview Schedule - Revised, the Schedule for Assessment in Neuropsychiatry (SCAN), the Alcohol Use Disorder Identification Test (AUDIT) and other measures. Detailed questions were asked about income, debt...
  • 2nd Wave Imperialism

    2nd Wave Imperialism

    New technology. New medicines. 2nd wave causes. Nationalism . ... The British in India. Up to the 1600's India subcontinent was ruled over by many different groups simultaneously. The most powerful of the groups were the Mughals.
  • Water Supply - Ammannato

    Water Supply - Ammannato

    CO Lily Pond 06m23s. CO Lizard Head Pass 07m29s. CO Lone Cone 08m07s. CO Lost Dog 06j38s. CO Loveland Basin 05k05s. CO Lynx Pass 06j06s. CO Mancos 08m02s. CO Mc Clure Pass 07k09s. CO Mccoy Park 06k44s. CO Medano Pass...
  • Diapositiva 1

    Diapositiva 1

    Then there is the "Casa Fasulo" where Torquato Tasso, an illustrious Sorrentine poet, found hospitality. The centre of Sorrento is extremely rich, each alley, shop, church and building, has a story to show and tell.
  • Religions of India

    Religions of India

    Reincarnation is central to Hindu beliefs. A person builds good or bad karma through their actions, thoughts, and doing their duty. At death a persons good and bad karma determine if they are reborn in a higher or lower caste....
  • Life Cycle of a Frog - Jefferson County Public Schools

    Life Cycle of a Frog - Jefferson County Public Schools

    Life Cycle of a Frog Grade 3 Metamorphosis Metamorphosis is the changes that a frog goes through during its life cycle. There are four main stages in the life cycle of the frog.