Problem Solving Overview Objective of Problem Solving AF Practical Problem Solving Model (PPSM) 8 Step Model Objective of Problem Solving Objective
Help Airmen focus on problem solving skills that affect: Mission Workcenters People Approach aimed at: Increasing combat capability Making the AF more effective & efficient
Objective of Problem Solving Remove Waste and Inefficiencies Increase: Productivity Asset Availability Improve: Response Time and Agility Energy Efficiency
Sustain Safe and Reliable Operations Practical Problem Solving Method Practical Problem Solving Method Types of problems Something is broken, how do we fix it? Is there opportunity to make something better? Why did something happen? Find the answer New initiative to implement
Practical Problem Solving Method Step 1: Clarify & Validate the Problem Recognize the Correct Problem Go to source Observe first-hand State the Problem: ensures everyone working effectively towards same goals Tools
Go & See Value Stream Mapping (flow chart) Voice of Customer Practical Problem Solving Method Step 2: Breakdown Problem/ID Gaps Gather & Review Key Data Six Characteristics of Metrics (B-SMART)
Balanced Specific Measurable Attainable Results Focused
Timely Practical Problem Solving Method Step 2: Breakdown Problem/ID Gaps Value & Waste Analysis 8 Types of Waste Defects - Intellect Over-production - Motion Waiting - Excess Inventory Non-standard over processing
Transportation Always look for waste in processes Customer determines end value Practical Problem Solving Method Step 3: Set Improvement Targets Strategic: Visions of what the organization strives to become Tactical: Define performance level necessary to
make strategic vision a reality Practical Problem Solving Method Step 4: Determine Root Cause Most vital step Avoid efforts directed towards symptoms Find deepest point (root) w/in sphere of influence Brainstorm Tools
5 Whys Cause & Effect Diagram Control Chart Pareto Analysis Practical Problem Solving Method
Step 5: Develop Countermeasures Focus on selecting best solution(s) Have common & agreeable criteria Factors of analyzing criteria Effectiveness (will it work or prevent reoccurrence?) Feasibility (cost, resources, time, etc.) Impact (job, team, mission, Air Force, etc.) Action plan Clear & detailed
Consensus & ownership Practical Problem Solving Method Step 6: See Countermeasures Through Collect data according to action plan Monitor system Determine performance of tasks Are you hitting the targets Implement contingency plans
Provide training Practical Problem Solving Method Step 7: Confirm Results & Process Review & reassess the solution Ensure plan produced intended results Monitor project for performance
Baseline (Steps 1 & 2) B-SMART (Step 3) Where you thought you would be Meeting targets by deadlines Return to previous steps as necessary Practical Problem Solving Method
Step 8: Standardize Successful Processes Most commonly skipped Answer these questions: What is needed to standardize improvements? Do you have documentation? Tech order changes Air Force Instruction (AFI) changes Operating Instruction (OI) changes Restart Problem-Solving Process
Summary Objective of Problem Solving AF Practical Problem Solving Model (PPSM) 8 Step Model Practical Problem Solving Method
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