TA-V eB Performance Improvement Overview Sandia National Laboratories is a multi-program laboratory managed and operated by Sandia Corporation, a wholly owned subsidiary of Lockheed Martin Corporation, for the U.S. Department of Energys National Nuclear Security Administration under contract DE-AC04-94AL85000. Topics
Background and Pedigree Definitions Implementation in eB Condition Report and Corrective Action Walkthrough Demonstration using eB Performance Improvement Processes Performance Improvement Program
A set of processes to enable the capture, tracking, analysis, and resulting actions taken as a result of a specific event. Reactive Events Adverse conditions. Examples: radiation leak, hazardous sidewalk, using cell phone while walking. Proactive Events Opportunities for improvement. Examples: Training survey, workplace suggestions, better mousetrap. 3 Origin
2005 - R.E. Ginna Plant in Ontario, NY 2005 - Institute of Nuclear Power Operations
(INPO) 1 of 5 nuclear plants within the Constellation Energy Nuclear Energy Group Existing eB customer for their Master Equipment Lists (MEL), Configuration Management (CM), Records Management (RM) and Information Management (IM). CEG wanted to merge 4 independent Performance
Improvement programs: Self-Assessment, Trending Activities, Corrective Action, and Human Performance Published INPO 05-005 - Guidelines for Performance Improvement at Nuclear Power Stations. This document detailed an overall model of performance improvement processes and practices. eB CAP was formulated, based on the INPO 05005 Performance Improvement Model, as a solution to CEGs requirements.
This event reports the occurrence of a condition (generally, non-desirable) that must be dealt with. Typically, any person can generate a Condition Report. Each Condition Report is evaluated, possibly resulting in one or more Corrective Actions. The Corrective Actions are created as Successor Events to the CR, with some CAs (depending on their CA Class) preventing completion of the CR until its CAs are completed. Events of this class are created in response to a CR and are successor events
to the CR. They may be reactive in the sense of correcting a problem, or proactive in the sense of taking steps to prevent a recurrence or enhancing the business system. ETM has built-in rules regarding the relationship between a CR and a CA. Effectiveness Review (ER) Events of this class are in the general classification of Corrective Actions but ERs evaluate the effectiveness of a related Corrective Action in resolving the original Condition Report. ERs remain open past the timeframe of the
Condition Report to which they are associated. Action Items Action Item (AI) These are generic events that may be created at will. They have no pre-defined focus. Action events are created as a
Nested event of the Action Item, for the purpose of tracking the individual action(s) taken. The Action Item event cannot be completed until Nested Actions have been completed. Action Action (A) events are created as a Nested event of the Action Item, for the purpose of tracking the individual action(s) taken.
As a Nested event, the Action must be completed before the related Action Item event can be completed. Operating Experience Operating Experience (OE) Proactive events. If warranted, one or more CR events might be created and attached to the event. Experiences from outside entities are evaluated for possible
applicability to the current entity. INPO provides a service to subscribers, collecting and distributing Operating Experiences from all nuclear facilities. Internal Operating Experiences are also generated. They are also evaluated for applicable to other customer departments and/or sites. These may also be uploaded to INPO for distribution to other nuclear vendors. Human Performance
Observation (OB or OBS) Benchmark (BM) These are evaluations conducted of the entities own operations, equipment, etc. Surveys
are completed to record the findings in detail. If warranted, one or more CR events might be created and attached to the event. Knowledge Item (KI) These represent a comparison of a part of the operation for the purpose of determining best practices. Communication with outside entities is commonly involved. Surveys may be attached. If warranted, one or more CR events might be created and attached to the event.
Self-Assessment (SA) The observer decides to observe others performing their work and fills out a survey recording the observed activities. These can also be reactive in response to noticing activities that deserve comment. If warranted, one or more CR events might be created and attached to the observation event.
These are events for recording and developing items for a knowledge base (BoK). These include such concepts as lessons learned, problem solutions, key decisions or assumptions, metrics, industry and reference information, experience or know-how. First Notification (FN) Provides ability to notify a group of users (ie, Management) of an occurring event or condition, possibly related to existing objects in eB (documents, events, projects, etc). CR Workflow Steps
Depending on Level assessment of CR, workflow is 4 to 8 steps. Initiator creates the CR CR is Screened and appropriate Level assessed A-D,
Invalid, or Duplicate CR is Evaluated and Appropriate CAs completed. CA Completion step is holding point until all CAs are completed.
If Invalid or Duplicate, CR proceeds to CR Closure For Levels A and B additional Reviews/Approvals needed after this step. If Level A, additional Reviews/Approvals needed after this step. CR Closure validates information and completes CR. Demonstration CR Workflow
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