Libraries Australia Who are you going to call?

Libraries Australia Who are you going to call?

Libraries Australia Who are you going to call? Nikki Darby Manager, Libraries Australia Member Services Mel Hunt Manager, Libraries Australia Help Desk 1 LA Member Services who are we? Deirdre Kiorgaard Director, Collaborative Services (LA Member Services, Trove, E-resource consortia) 2 Mel Hunt

Nikki Darby Lindsay Noone Manager, LA Manager, LA LA/Trove Helpdesk Member Services Marketing CoAlison Kime LA ordinator Helpdesk Officer Kirupaa Ragunathan LA Helpdesk Officer 3 What do we do? Help Desk

User Groups & Trainers LA Admin, ALG, ILRS LA Advisory Committee Promotions & Marketing LA Search Service m Co

mu o ti a nic n LA Forum 4 Help Desk Activity 3,932 enquiries in 2013-2014 Products; 0.98% Deep Linking; 0.67% Training; 1.29%

RES; 0.77% RIS; 3.09% LA general; 17.93% LADD; 18.50% Subscriptions; 6.25% LA Search & Z39.50; 4.09% ALG/ILRS; 9.16% Cataloguing; 8.08% Duplicates; 12.48% Events and Marketing; 4.58% Holdings; 5.15% Administration; 3.16% Cataloguing Client; 3.83% 5 ANBD team who are we? Monika Szunejko

Director, Database Services (ANBD & LADD) 6 John Laurel Maguire Paton Ian Dunn Libraries Karen Vinoles Stuart Henderson Libraries Australia Belinda Diehm Manager, Australian Australia Support

Libraries Australia Libraries Australia Support NationalOfficer Bibliographic Mel SatrapaLeader Libraries Australia Leader Support Leader Support Database Support Officer Libraries Australia ANBD team who are we? Support Leader

Leanne Thompson Libraries Australia Support Leader 7 What do we do? Collection, Visible ANBD Accessible CBS Catalogue Contributing & Obtaining records

Data Quality Implement RDA Changes Maintain International Standards Advocate For Members 8 Anne Xu Anne-Marie

Boyd Manager, Libraries Libraries Australia Australia Support Leader Document Delivery Raymond Tack Libraries Australia Support Officer LA Document Delivery who are we? 9 What do we do?

Improve Customisation Manage LADD System System Maintenance & Upgrades ISO ILL Partners System Customer Support

Configuration Guidance System Vendors 10 Get involved Attending State User Group Meetings: http://www.nla.gov.au/librariesaustralia/about/user-groups/ Subscribe to and keep up to date on our email discussion lists: http://www.nla.gov.au/librariesaustralia/training-support/discussion-lists/ Subscribe and read our online newsletter: http://www.nla.gov.au/librariesaustralia/news-events/newsletter/ Attend the Libraries Australia Forum: http://www.nla.gov.au/librariesaustralia/news-events/forum/ Via the Libraries Australia twitter: @LibrariesAust

11 Contact Us Visit our Website http://www.nla.gov.au/librariesaustralia/ Libraries Australia Help Desk 1800 026 155 Contact Us: http://www.nla.gov.au/librariesaustralia/contact/ 12 13

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