Consumer Electronics Industry Story - Oracle

Consumer Electronics Industry Story - Oracle

Oracle Industry Solutions Consumer Electronics Information Age Applications High Technology Segments Consumer Electronics Semiconductor Products PCs, cell phones, PDAs, stereo equipment, etc. Multi-channel demand feeds dominant outsourced mfg model Products sold via retailers & online Products Processors, DRAM, embedded controllers, etc. High cost of fabs pushing industry towards fabless model Products sold on volume contract High Technology Contract Contract Manufacturing Manufacturing Complex Equipment Services Outsourced design, test, manufacturing/assembly & logistics B2B supply chain collaboration and event synchronization Products shipped to OEM partners or drop-shipped to end customer Products Semicon fab equipment, servers, test & measurement, etc. <!--page-separator--></p> <p> Forecast-driven suppliers feed inhouse/EMS CTO final build & assy Products sold direct to businesses Consumer Electronics Value Chain Silicon Source Component Mfg Supply Base OEMs Contract Mfg (EMS) / Original Design Mfg (ODM) OEMs Distributors & Channel Partners Semiconductor Fabrication Web Direct Sub Assy Mfg Configure & Package Distribution & Retail Channels VAR / Retail Customers Consumer Electronics Drivers Demand Variability Increasing Customer Demands How can I minimize the impact of <!--page-separator--></p> <p>late and incorrect multi-channel forecasts? How can I deliver high customer service levels and still reduce inventory? Supply Base Decreasing Product Lifecycles What can be done to address product proliferation in overcrowded markets? How can I minimize design complexity and increase component re-use? How can I develop personalized products for the mass market? What can I do to more effectively move product through channels? OEMs Dist & Retail Channels Margin Erosion How can I transform my service operations to a profitable business? How should I leverage outsourcing to reduce costs & still retain key competencies? A Need for Change Leading Business Trends Outsourcing of non-core/non-proprietary competencies Use of service as a key consumer retention strategy Channel and consumer-specific product designs Multi-channel distribution to reach broader demographic Lean initiatives to reduce cycle time and waste <!--page-separator--></p> <p> A Need for Change Extend Lean Initiatives Across the Enterprise Sales Sales & & Mktg Mktg Sales Sales & & Operational Operational Planning Planning Finance Finance Common Areas of Waste Engineering Engineering Poor Quality & Excess WIP High Material & Supply Costs Lengthy ECO Approval Process Error Prone Order Processing Supply Supply Management Management <!--page-separator--></p> <p> Incorrect Resource Dispatching Conflicting Demand Signals Duplicate & Erroneous Data Isolated Departmental Systems Production Production Information Information Technology Technology Continually Improve Quality, Cost, and Cycle Time Service Service Oracle in High Technology Did You Know? All of the top 25 Electronic OEMs run Oracle applications 47 of the top 50 Electronic OEMs run Oracle applications 7 of the top 10 Semiconductor companies run Oracle apps 5 of the top 10 Fabless Semiconductor companies run Oracle applications What Analysts are Saying Oracle is well positioned to drive innovation to the high tech industry. The companys belief that it needs to maintain leadership across the high tech sector in order to stay in touch with innovative manufacturing developments for the rest of its business helps ensure Oracles commitment to this industry. -- Meredith Whalen, Vice President, US Vertical Industry Research Firms in high tech manufacturing, where customer service spans both front- and back-office processes, should consider Oracle, especially if they have already made investments in other Oracle modules, like financials. Oracle applications are also a good fit for midsized companies looking to implement a single vendor apps suite and for firms thinking about outsourcing. <!--page-separator--></p> <p>-- Eric Schmitt, Senior Analyst What Customers are Saying Oracle applications are the nervous system of our corporation. We couldn't run without them. With our new global instance we have the infrastructure to grow to a $10 billion company. Oracle systems can take ViewSonic anywhere our CEO and Chairman want to go. And, we can now support them with the information they need to make critical business decisions. -- Robert Moon, VP Info Services Oracle Manufacturing has enabled us to cut manufacturing costs by up to 8%. It's the best ERP system on the market for integrating new processes and advanced functionality. -- Manel Puig, IT Director, Sony Espaa S.A. Oracle gave Panasonic AVC more disciplined supply chain practices to significantly reduce inventories and increase customer satisfaction. -- Paul Rizos, Principal Consultant, KPMG Consulting What Customers are Achieving reduced inventory levels 40% and time-to-market 30% reduced procurement and inventory costs by 29% reduced order entry time 75%, reached 99.5% inv accuracy reduced order-turnaround time from 5 days to 4 hours improved productivity via common business processes consolidated 20 disparate systems into single 11i instance A Few More Customers Oracle E-Business Suite Built on a Unified Information Architecture Common data model Develop Contracts Projects HR <!--page-separator--></p> <p>Finance enables a single source of truth Market Sell Order Customers, Suppliers, Plan Products, Maintain Procure Comprehensive suite of applications designed to work together Robust set of integration services based on open standards Modular deployment by business flow Service Make Fulfill Single global instance implementations Tailored to Consumer Electronics Support for Key Processes <!--page-separator--></p> <p>Intelligence Product Planning & Lifecycle Management Manufacturing Customer Service Outsourcing Management Technology / RosettaNet Trade Mgmt, Marketing, Sales Oracle Consumer Electronics Solutions Intelligence Product Lifecycle Mgmt Planning & Mfg Customer Outsourcing Trade Mgmt, Marketing, Service Mgmt Sales Technology / RosettaNet Enable you to: Establish and Sustain Profitable Innovation Adopt Lean Operations to Manage Demand Variability Manage and Grow a Profitable Service Business Command and Control Outsourced Operations <!--page-separator--></p> <p> Improve Sales Channel Visibility and Collaboration Product Lifecycle Management Accelerate Creation of Base Platform Internal Portfolio Management Engineering Manufacturing Concept Sales & Mktg Purchasing Specifications Drawings Service Finance External Schedules Issues Ideas Changes Customers Suppliers Contract Mfgrs Retire C o Design l l a Maintenance Product <!--page-separator--></p> <p>Maintenance b Data Prototype o & Test Repository r Volume a Production t i Release o Ramp-up n Product Intelligence N e w P r o d u c t I n t r o Phase-Gate Control Design for SC & Compliance BOM Mgmt & Release Component <!--page-separator--></p> <p>Sourcing Sales Configuration Issue/Change Management Design Specific Models from Base Platform Phoenix Organization Phoenix Organization Laptop Computer ATO Model Laptop Computer ATO Model CPU OC ATO OC Mandatory Optional 65% Pentium I Purchased CPU OC ATO OC Mandatory Pentium II Purchased Optional 65% Pentium I Purchased Pentium II Purchased Monitor <!--page-separator--></p> <p>ATO Model Monitor ATO Model S o u r c in g R u le s Channel Specific Model Optional 35% Mandatory Assembly Pull S o u r c in g R u le s Chicago Organization Monitor ATO Model Assembly Pull VGA Option Class ATO OC Optional 70% VGA I Tube Purchased Optional 50% VGA II Tube Purchased Optional <!--page-separator--></p> <p>50% VGA Casing Purchased Chicago Organization Monitor ATO Model Optional 30% Assembly Pull VGA Option Class ATO OC Phoenix Organization Optional 70% Laptop Computer Configured Item VGA I Tube Purchased Optional 50% VGA II Tube Purchased Optional 50% EGA Option Class ATO OC EGA II Tube Purchased <!--page-separator--></p> <p>EGA Casing Purchased Pentium II Purchased Customer Configuration S o u r c in g R u le s Optional 30% EGA I Tube Purchased CPU OC ATO OC Monitor ATO Model VGA Casing Purchased Base Platform Optional 35% Mandatory Assembly Pull Chicago Organization Monitor Configured Item Optional 50% Optional <!--page-separator--></p> <p>50% VGA Option Class ATO OC VGA I Tube Purchased VGA Casing Purchased Search and Find the Best Components Efficiently Select Components Based on Requirements Browse Category Hierarchy Category Search Search Components by Specification Values (and compare search results) Attributes Choose Best Fitting Component Attribute Values Best Component Control the Product Change Process Accurately Incorporate Customer-Directed Changes Create Change Request (ECR) ID Issue Assign <!--page-separator--></p> <p>& Notify Assess Impact Review Cost Schedule Engineer Alerts & Notifications Dispositions Workflow Driven Implement Change Org Org 1, 1, Org Org 2, 2, Test & Approve QA / Engr Review Create Work Pkg Engineer Create Change <!--page-separator--></p> <p>Order (ECO) User-Defined Change Types Streamline Review and Approvals Facilitate Multi-Company Collaboration Approve or Reject Online Configuration and Ordering Guide Customers Through Product Selection Process User-friendly HTML Interface Structured, Logical Flow Convert BOMs* & Track Configurations Manage Complexity Through Entire Product Lifecycle As Designed Design & Develop Engr BOM As Sold Plan, Market, & Sell Sales BOM Convert configured product information as products evolve through lifecycle As Built Manufacture <!--page-separator--></p> <p> Mfg BOM As Maintained Service & Maintain *Bill of Materials Service BOM Create sales BOM from engr BOM and use for guided selling via online Configurator Track device serialization and genealogy for TQM and ISO compliance Associate failures with original designs for root-cause analysis Track product designs through EOL Manage complex, multi-dimensional data (item types, location, platform, etc.) Oracle Consumer Electronics Solutions Intelligence Product Lifecycle Mgmt Planning & Mfg Customer Outsourcing Trade Mgmt, Marketing, <!--page-separator--></p> <p>Service Mgmt Sales Technology / RosettaNet Enable you to: Establish and Sustain Profitable Innovation Adopt Lean Operations to Manage Demand Variability Manage and Grow a Profitable Service Business Command and Control Outsourced Operations Improve Sales Channel Visibility and Collaboration Multi-Tier Supply Chain Planning Synchronize Plans To Reduce Lead Times You (OEM) Customer Semicon Supplier EMS Extend Visibility to Multiple Tiers Demand computer Run plan React Faster to Suppliers Constraints Consensus forecast <!--page-separator--></p> <p>Supply forecast Forecast board Run plan board Supply commit Forecast CPUs CPUs Understand impact of BOM changes to your CM or Supplier Reduce Non-value Added Costs and Exception Overload Visibility VMI Hub Get visibility to supplier capacity Reallocate key components Make alternate sourcing decisions Reduce Obsolescence Supply commit Customer Consigned Inv Hub <!--page-separator--></p> <p> Communicate requirements to all suppliers Replenish and maintain inventories at customer sites on a consignment basis VMI Hub User-configurable exceptions Automated exception handling via workflow Multi-Tier Supply Chain Planning Risk Pooling via Inv. Optimization & Postponement Prod A Qty=100 Qty=100 Assy 1 Prod B Finished Product Assy 2 Major Optional Assemblies Reduce inventory without sacrificing customer service Use analysis tools to determine: Risk is pooled because a lower quantity of a common sub-assy is required to meet a <!--page-separator--></p> <p>given service level Qty=125 Sub Assy SubAssembly C1 C2 Components Where to optimally hold inventory (stage & location) What quantities to hold What safety stock to keep Evaluate KPIs to assess service levels, postponement strategies, revenues, costs, etc. Use Planned Inventory Points that Enable Flexibility CTO and MTS Manufacturing Minimize Inventories & Increase Customer Satisfaction Retail & Dist Web Direct Customers / Channels Standard Product Configured Product Check Availability Configure <!--page-separator--></p> <p> Global ATP and Pricing Select Mfg Source Create Mfg BOM & Routing In-House? Outsource? Drop Ship? Schedule for Production Production Plan Pick (or Receive) Automated: Creation of Orders and Schedules Creation of BOMs & Routings Accurate Order Promising Materials Allocation & Option Dependent Sourcing Ship (or ASN) DCs (Inventory Optimized for Customer Service Requirements) Invoice Multi-Mode Manufacturing Demand Variability <!--page-separator--></p> <p>Integrated Intelligence Cost Analysis Planning ATO Discrete Flow MTS Sample Real-Time WIP Visibility Seiban Analyze Product Lifecycle Mgmt Outsourcing Mixed Mode CTO Planned Planned Orders Orders Schedule Schedule Changes Changes Component Component Substitutes <!--page-separator--></p> <p>Substitutes Resources Resources Substitutes Substitutes Productivity Adjust Warehousing / Transportation Model Contract Mfgrs Shop Floor Asset Maintenance Suppliers Quality Management Service Lot / Serial Genealogy Tracking Demand Demand Schedules Schedules Sequencing Sequencing Configured Configured Order Order <!--page-separator--></p> <p>MES MES APIs, APIs, Direct Direct Access Access Customer Enterprise Shop Floor Contract Mfgrs Suppliers Material Material Availability Availability Mfg Mfg Capacity Capacity Schedules/Changes Schedules/Changes Production Production Status Status Ship Ship Notices Notices Invoices/Payments Invoices/Payments Partner Collaboration (RosettaNet) Flow Mfg for Mass Customization Build a Mix of Models and Configurations on the Same Line Customers <!--page-separator--></p> </div> <div class="col-md-4" style="overflow: hidden;"> <div class="mb-4"><script async src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js"></script><!-- Responsive --><ins class="adsbygoogle" style="display:block" data-ad-client="ca-pub-3757518916489959" data-ad-slot="1838143700" data-ad-format="auto" data-full-width-responsive="true"></ins><script>(adsbygoogle = window.adsbygoogle || []).push({});</script></div> <p> Production Line Sequenced POs Sequenced Demand Operation 10 Operation 20 Operation 30 Operation 40 Bin 1 Bin 2 Bin 1 Bin 2 Bin 1 Bin 2 Bin 1 Bin 2 Kanban Replenishment Inventory Feeder Plant Support Lean Manufacturing Practices to Reduce Cycle Time and Waste Feeder Line Suppliers Synchronized Production Manufacturing & Logistics Integration Efficiently Move Products from Assembly to Customers Warehouse Management Integration Sales Orders Mfg Operations WMS Solution <!--page-separator--></p> <p> Cross-dock and direct ship to / from manufacturing Comply with labeling requirements Create & track LPNs and lot / serial numbers Enable simple kitting to full bill of materials or work order jobs Leverage RFID for receiving and shipping Support seamless configure-to-order (CTO) flow Transportation Management Integration Promise orders and plan transportation based on material availability Incorporate true transit times and transportation costs into supply plan Re-plan transportation if manufacturing delays require expediting Mfg Operations Transportation Plan Oracle Consumer Electronics Solutions Intelligence Product Lifecycle Mgmt Planning & Mfg Customer Outsourcing Trade Mgmt, Marketing, Service Mgmt Sales <!--page-separator--></p> <p>Technology / RosettaNet Enable you to: Establish and Sustain Profitable Innovation Adopt Lean Operations to Manage Demand Variability Manage and Grow a Profitable Service Business Command and Control Outsourced Operations Improve Sales Channel Visibility and Collaboration Improve Customer Satisfaction While Driving Revenue via Value-Added Services Customer/Prod Info, Knowledge Base Secure Access Intelligence Users Channels SelfService Email Delivery Options Self-Service In-House Repair Agent Assisted Field Service Service Parts Logistics Identify & Verify <!--page-separator--></p> <p> Analyze Prioritize Plan & Repair / Schedule Resolve Debrief Close & Bill Agents Analysts Workflow Automation Phone In Person Customers Contract Entitlements / Warranties Shipping / Receiving Orders & Open SRs Marketing Offers Inventory Invoices & Payments Partners Provide Intuitive, Self-Service Experience Drive Customers to Lowest Cost Channel <!--page-separator--></p> <p>Review contract / warranty data Report a new issue Search knowledge Personalized content Review service request status and updates Automatically Verify Entitlements Accelerate Response via Seamless Contract Integration Define service coverage and Service Rep Customers determine entitlements Sell different types of services on a single contract - Warranties, extended warranties - Usage-based or subscription-based Bill accurately based on actuals or estimates - Time-based per regular service fees - Usage-based per volume / incidents System routes customer based on existing info (e.g. gold-level customer) Analyze renewals for recurring <!--page-separator--></p> <p>revenue opportunities Notifications Expirations Renewals Instantaneous Verification Service Contracts Repository Coverage Times Response Time Commitments Discounts Resource Preferences Time Zone & Breaks Manage RMAs and Product Returns Support Complete Logistics & Repair Processing Needs Direct Product Return Identify Resolution Needs In-House Repair Generate RMA Exchanges Identify Resolution Needs Repair, Receive Estimate Plan Refurbish, and and <!--page-separator--></p> <p>and Inspect Approve Schedule Reclaim Store, Ship Debrief and Bill Send Loaner or Exchange Shipping / Receiving Contracts Mfg & Inventory Human Resources Monitor Return of Damaged and Serviceable Products Perform diagnostics and job estimates Execute shipment back to customer and invoice for services rendered Track Repair Status and Actual Costs Automatically Update Product Configuration and Repair History Billing Manage Field Service Operations Address Needs at Customers Preferred Place & Time Spare Parts Identify Resolution <!--page-separator--></p> <p>Needs Create Field Work Order Optimize Schedule Dispatch Field Techs Mobile Capabilities View and update schedule Access service levels Update product / issue data real-time Order parts remotely Report time, material and expenses incurred Resolve On-Site Debrief Invoice Customer Access Options: Wireless connected Disconnected w/ periodic synchronization Improve Spare Parts Planning Reduce Inventory Costs and Resolution Time Planning Supplier Purchase Orders <!--page-separator--></p> <p>Requirements Schedule Planner Warehouse Part Move Reqs Order Delivery Dates Part Pick Up Locations Move Orders Lead Times Delivery Parts Automated Stocking Rules Excess Inventory Management Automatic Replenishment Rules Based on Historic Usage Patterns Technician Parts Emergency Orders Authorized Stock List Defectives Recovery and Returns Oracle Consumer <!--page-separator--></p> <p>Electronics Solutions Intelligence Product Lifecycle Mgmt Planning & Mfg Customer Outsourcing Trade Mgmt, Marketing, Service Mgmt Sales Technology / RosettaNet Enable you to: Establish and Sustain Profitable Innovation Adopt Lean Operations to Manage Demand Variability Manage and Grow a Profitable Service Business Command and Control Outsourced Operations Improve Sales Channel Visibility and Collaboration Outsourced Manufacturing Challenges Less Visibility, Less Control, Conflicting Information ATP based on supplier capacity and availability of optional components Communicating configuration changes to multiple supplier tiers Enforcing compliance to mfg instructions and methodology <!--page-separator--></p> <p> Enforcing product quality standards Capturing the as built genealogy and product traceability information Tracking and reporting WIP and order status to customers Managing and monitoring inventory levels (WIP, etc) Communicating shipping instructions, authorizations, and notifications Tracking in-transit shipments from supplier to customer All the Headaches of In-House Manufacturing are Amplified Example: Drop Ship from Partner to Customer Customer OEM Order A Place PO for Component Place PO for A Manufacturing Partner (MP) Carrier <!--page-separator--></p> <p> Component Supplier Manufacture & Assemble Ship Component Produce Components Configure Product A Schedule & Route Schedule Carrier Give A to Carrier Drop Ship A Pick-Up & Deliver OEM Process Description Outsources 100% of assembly Orders components for delivery to Partner Asks Partner to drop ship to Customer Manages shipping and customer billing Outsource with Confidence Achieve Total Visibility to Outsourced Mfg & Logistics Partner Setup Outsource Mfg Implement Control from the Start Seamlessly Extend Your Operations <!--page-separator--></p> <p> Model Manufacturing Partner Capture sales order to create MP (MP) as an internal org to simulate material flow, order processing, and mfg processes Define BOM and routing to build assembly at MP location Create operations that mimic process at MP so status can be tracked Define sourcing rules to buy assembly from MP and buy components from Supplier demand for assembly and Supplier demand for component Define a single, holistic supply chain plan that includes MP and Supplier capacity/availability Run plan and implement planned order as a work order for MP work (auto-creates assembly PO with customer ship-to) Implement planned order from Supplier (auto-creates component PO with MP ship-to) Outsource with Confidence Achieve Total Visibility to Outsourced Mfg & Logistics Shipping <!--page-separator--></p> <p> Monitoring Manage Final Delivery to Customer Report Progress with Accuracy Automatically flow ship-to requirements (address, promise date, etc.) from Sales Order Select carrier based on shipping method, price, routes, availability For each MP operation determine required tracking level. Notification of: - Moves and Completions - ASNs - Physical Receipt of Goods Schedule pick-up from MP and delivery to Customer Track shipments en-route (punch-out to carrier systems) Allocate freight costs back to Sales Order line item Invoicing Auto-Create Invoices for POs Pay only for amount received (e.g., received 20 assemblies against a total order of 40 assemblies) Facilitated Supplier Communications Enable Suppliers to have Easy Access to Critical Info <!--page-separator--></p> <p>OEMs Send: Purchase Orders Schedules Bill of Materials (BOMs) Operation Instructions Drawings & Attachments Export entire structure to Excel Mfg Partner Send: Adv Ship Notifications (ASNs) Quality Results PO Acknowledgements Attach items to POs Serial / Lot Genealogy and Tracking Always Know the Source and Placement of Each Part Acme Chip Fab 12 (S.No. 512) Boards R Us Ireland PCI Board Storage <!--page-separator--></p> <p>(S.No. 717) (S.No. 929) CPU (S.No. 232) Nippon Fab Japan Memory Austin Disk Array (Lot No. 115) (S.No. 892) Disk A Disk B (S.No. 676) (S.No. 339) E. Storage Austin, TX Composition Suppliers Server Where Used Manufacturing Partner <!--page-separator--></p> <p>SKD Co. S. Korea Trace a customer shipment back to the original source Trace a lot or individually serialized product through supply base Extend Reach Through 3rd Party Services Control Scheduling and Meet Contractual Obligations Personalized Field Technician Dashboard Search based on multiple parameters View KPIs View spares info, order parts, return defects Toggle between hide / show to view summary vs. detailed SR info Create additional SRs, tasks & notes Oracle Consumer Electronics Solutions Intelligence Product Lifecycle Mgmt Planning & Mfg Customer Outsourcing Trade Mgmt, Marketing, Service Mgmt Sales <!--page-separator--></p> <p> Technology / RosettaNet Enable you to: Establish and Sustain Profitable Innovation Adopt Lean Operations to Manage Demand Variability Manage and Grow a Profitable Service Business Command and Control Outsourced Operations Improve Sales Channel Visibility and Collaboration Support Multiple Sales Channels Strategic Accounts OEM Tier 1 Partner Distributors Wholesalers VP Sales VP Channels VADs Direct Partners & Account Managers Sales Managers Tier 2 Partner Indirect Partners & Channel Managers Reseller Agents Mass Merchants Retailers Dealers <!--page-separator--></p> <p> VARs Customer Business Consumer Self Service Internet Customers Tele-Sales Call Center Agents Improve Sales Effectiveness Optimize Selling with Productivity Tools Strategic Accounts Tier 1 Partner Automate routine tasks Manage activities, contacts, calendar, etc. Generate quotes, proposals, & orders Flow documents for approval Create sales contracts Deploy best-practice sales methodologies Manage territories and align compensation with corporate objectives <!--page-separator--></p> <p> Automate territory assignments Measure quota and performance Support numerous compensation models (quota based, team compensation, etc.) Manage customer info, contacts, opportunities, leads and forecasts Synchronize with disconnected, mobile users Tier 1 Partner End-to-End Trade Mgmt Flow Streamline Promotions and Claims Management Analyze Execute Settle Analyze historical sales Forecast sales volume Create terms & agreements Validate eligibility Create check / credit Manage deductions Calculate forecast ROI Measure contract compliance Set pricing rules Calculate accruals and discounts Perform mass settlements and automatic payments <!--page-separator--></p> <p>Analyze Plan Monitor Plan Monitor Set sales quota / target Create budgets and promotions Update checkbooks & GL Calculate actual ROI Define thresholds & compliance Allocate to sales hierarchy Verify field activities Capture PoS* data Create account plans *Point of Sale Execute Settle Promotional Planning & Execution Tier 1 Partner Maximize the Effectiveness of Promotions Trade Process Objective Promotion and Budget Creation <!--page-separator--></p> <p>Set Foundation for Tracking Spending and Performance Promotion and Budget Monitoring Anticipate and Control Expenses / Liabilities Claims Research and Settlement Reduce Revenue Leakage and Accelerate Resolution Enabling Capabilities Evaluate ROI and impact on sales volume Accurately account for all spend Control allocation / eligibility of all promotions and discretionary sales spend View current/potential liabilities & fund balances Continuously monitor promotion effectiveness and make mid-stream adjustments Validate promotion performance of channel partners Validate retail promotions Document claims research and track changes Settle accounts via multiple methods (e.g., check, credit / debit memo, write-off, charge back, RMA) Identify and collect invalid claims Tier 1 Partner Self-Service Partner Dashboard Increase Channel Satisfaction and Efficiency Tier 2 <!--page-separator--></p> <p>Partner Partner Dashboard Tier 1 Partners Tier 2 Partners Register deals and manage Manage profile & define users Review targeted promotions, referrals / leads Manage partners & programs Link to iStore or iSupport content, and referrals Register / enroll in programs Channel Managers Publish targeted content / promotions Cleanse, review, and approve incoming partner submissions Process special pricing requests Track commissions - Deploy branded channel dashboards - Streamline and track partner interactions Internet Selling via Online Stores SelfService Lower Cost of Sales with Unassisted Selling Capture promotions / discounts Apply terms and conditions Configure complex orders Check product availability <!--page-separator--></p> <p> Price Select Browse / search for items Review targeted content Checkout Tailorable, Workflow Driven Processes Shop Retain Evaluate personalized content & campaign offers Review up-sell / cross-sell items Manage shopping cart Request assistance Pay Create quote / order Pay or invoice Fulfill Service Collaborate on issues Process returns Confirm order / shipment Monitor order status Integrated Throughout Entire Offering Business Intelligence and <!--page-separator--></p> <p> Corporate Governance Deliver Daily Business Intelligence Real-Time Access to Complete Business Information What are the project schedule and budget impacts of design How should I allocate production resources to meet variable demand? How are supplier deliveries impacting my on-time How is my backlog of open service How much incremental Manage By change? delivery capability? requests changing? volume are trade promotions driving? Objective: Set institutional targets Fact: Provide performance-based metrics Exception: Continuously evaluate performance Business Intelligence: Timely, Accurate, Relevant Flexible Time Periods Flexible Comparisons Real-Time <!--page-separator--></p> <p>Results Actionable info on cost savings and incremental revenue opportunities Graphs Performance Measures Daily updates on key performance indicators Links Role-based views: - Reports - Marketing & Sales Order Mgmt Planning Purchasing Manufacturing Logistics Service Product Mgmt Corporate Governance A heightened business focus on accuracy in reporting to investors brought on by recent fraudulent practices of several major corporations Sarbanes Oxley Act (SOX) EU Anti-Fraud Directive (Mar 2004) Senior mgmt personal liability for <!--page-separator--></p> </div> <div class="col-md-4" style="overflow: hidden;"> <p>financial result accuracy Collective Board liability for financial result accuracy Senior mgmt and outside auditor attestation to the effectiveness of internal controls Senior mgmt and outside auditor attestation to the effectiveness of internal controls Accelerated SEC filing deadlines Select Corporate Governance Code For all U.S. companies and companies issuing securities in the U.S. For all E.U. companies and companies issuing securities in Europe Oracle Helps Drive Compliance through Visibility, Control, and Efficiency Corporate Governance: Visibility, Control, Efficiency Control Visibility Identify issues early Enable real-time Integrate and centralize information access & performance mgmt Consolidate global <!--page-separator--></p> <p>financials Unify corporate reporting Centrally Manage Policies and Procedures Provide Single Source of the Truth Consolidate and reconcile business operations Document processes and support compliance View, test, and certify internal controls Manage corporate communications Efficiency information rapidly Automate business processes and broaden use of self-service Simplify IT infrastructure Leverage best practices from different groups / regions Your Your Company Company Orders Invoices Customers Customers <!--page-separator--></p> <p>& & Suppliers Suppliers Payments Requisitions Automate Processes and Extend to Customers & Suppliers All Built on Leading Technology Database Server Application Server Oracle Consumer Electronics Solutions Collaborative development with integrated BOM management and controlled ECR / ECO processing Multi-tier collaborative planning, complete CTO process with flow mfg for mixed model production Comprehensive entitlement verification with multi-channel customer service and spares planning Establish and Sustain Profitable Innovation Adopt Lean Operations to Manage Demand Variability Manage and Grow a Profitable Service Business Complete support for tiered, outsourced manufacturing; 3rd party customer service coordination Command and Control Outsourced Operations <!--page-separator--></p> <p> Single view of customers; interactive marketing, trade / partner management, and sales Improve Sales Channel Visibility and Collaboration Integrated Business Intelligence & Corporate Governance Footprint: High Tech - Consumer Electronics Adopt Lean Establish and Sustain Operations to Manage Profitable Innovation Demand Variability Oracle Enablers Challenges Drivers Concurrent pressure on profitability, time-to-market, and increasing design complexity Downward price pressure from lower cost, high quality producers Missed or delayed Poor visibility to real Funding of low-value Multi-channel require- product introductions <!--page-separator--></p> <p>projects with resource over-utilization Product Lifecycle Mgmt Product Data Mgmt CADView-3D Configurator Sourcing Project Management Proj Portfolio Analysis Project Collaboration Proj Resource Mgmt demand Manage and Grow a Profitable Service Business Customer expectation for immediate attention and hand-holding through resolution Spares shortages resulting in late shipments & repairs ments w/ fragmented supply networks Poor visibility to Supply Chain Planning Collaborative Plng Demand Planning Adv SC Planning Inv Optimization Global Order Promising Customer Care <!--page-separator--></p> <p>iSupport TeleService Interaction Center Service Contracts Order Capture Order Management Config, Adv Pricing Production & Logistics Mfg Scheduling Discrete / Flow Mfg Inv & Warehouse Mgmt Transport Plng & Exe warranty obligations Service Execution Field Service Mobile Field Service Advanced Scheduler Spares Management Depot Repair Command and Control Outsourced Operations Outsourcing to EMS providers & ODMs as de-facto model Globalization of Improve Sales Channel Visibility and Collaboration Increasing reliance upon complex distributor / channel relationships customer base <!--page-separator--></p> <p> Poor visibility to outsourced WIP Difficulty ensuring satisfaction when using 3rd party services Inability to measure effectiveness of channel-specific promotions Supply Chain Planning Collaborative Planning Advanced SC Planning Inventory Optimization Global Order Promising Marketing & Trade Mgmt Marketing Trade Management Advanced Pricing Order Management Outsourced Mfg & Logistics Financials Internet Supplier Portal Sales Discrete Mfg, Inv Mgmt iStore Order Management Configurator Transportation Execution Advanced Pricing Field Sales Outsourced Service Mgmt TeleSales Service Contracts Quoting iSupport, TeleService Field Service, Spares Mgmt Enterprise Infrastructure: Procurement, Financials, Human Resources, Projects Performance Management: E-Business Intelligence, Balanced Scorecard, Enterprise Planning & Budgeting Corporate Governance: Internal Controls Manager, Financials, Tutor, iLearning <!--page-separator--></p> <p>Business Process Integration: Supply Chain Trading Connector for RosettaNet, Adapters IT Infrastructure: Database Server, Applications Server, Systems Management, Development Tools, Collaboration Suite Services: Consulting, IT Outsourcing, Education, Support High Technology Capabilities Evolution of Oracle Applications in High Tech Base Differentiators New in 11i.9 New in 11i.10 Real-Time Shop Floor Visibility Configure to Order Supplier Collaboration & VMI Inventory Postponement and RosettaNet Transactions Product Data Mgmt Consigned Inventory WIP Serial Tracking Partner Program Mgmt 3rdrd Party POS Data Import Product Data Hub Project Portfolio Analysis Global Sales & Operations Optimization Lot/Serial Genealogy Collaborative Planning Advanced WIP & Yield Mgmt Planned Stocking Points End Item Substitution Allocated ATP Lead to Quote to Order Mgmt Waterfall Analysis Service Contracts Integrated Service Mgmt (to calc Promotional Accruals) Outsourcing Support for Multi-Level Configurations <!--page-separator--></p> <p> Advanced Configuration Modeling Resource Centric Scheduling Workbench Integrated Maintenance and Production Planning Quote & Proposal Mgmt Planning Inventory Optimization Analytics Channel / Partner Management International Drop Shipments Transportation Planning Customer Consigned Inventory Option-Dependent Sourcing Procurement Contracts Special Pricing (Ship & Debit) Automated Spare Part Return and Repair Processes RFID Transaction Support Trade Planning and Execution Deal Registration Lower Total Cost of Ownership (TCO) Run on a Single Global Instance E-Business On Demand Roles: Needs: App Admin DB/AS Admin Consolidate Data Centers and Databases Low Cost Linux Hardware Availability Security Performanc <!--page-separator--></p> <p>Sys Admin e HW Admin Change Production Midtiers Production DB 100% Linux RAC Cluster (Unix) Demo Environments Development 100% Linux 100% Linux Outsourced Customers 70% Linux Oracle Manages: 50% Lower Cost 50% Better Svc Core Competence Predictable Cost Problems Standardized Open Integration Platform 3x Faster, 5x Cheaper Easy to Automate en Mass Highly Reliable Oracles Experience with Linux You Manage: Business Events Infrastructure Industry Standard Protocols Centralized Integration Repository Customers, <!--page-separator--></p> <p>Suppliers, Products, Simplify B2B Integration, Application Connectivity, and Process Management Lower Total Cost of Ownership Run on a Single Global Instance Support Global Operations 30 Languages Multiple Currencies Customers in 100+ Countries All Languages Installable in Same Unicode Instance Support for Statutory and Customary Local Requirements Lower Total Cost of Ownership Standardized Open Integration Platform Provide a unified view of customer data Protect and share information assets across all systems Standardize, cleanse and enrich data Synchronize data in near real-time Support key interactions Siebel Customers, Suppliers, Orders Contracts Service history Leverage pre-built analytics PeopleSoft <!--page-separator--></p> <p>Products, Broadvision Example: Customer Data Hub Legacy Customer Case Studies Leading manufacturer of audio and video communications products - Barcelona factory produces over 2 million television sets annually Live on 11i - Discrete Manufacturing, Advanced Supply Chain Planning, Order Management, Financials Chose Oracle over SAP and BAAN Oracle Manufacturing has enabled us to cut manufacturing costs by up to 8%. It's the best ERP system on the market for integrating new processes and advanced functionality. They offer the most comprehensive suite of manufacturing solutions. Their Supplier Portal delivers substantial time and resource savings by eliminating the need to compile and send daily reports to suppliers detailing our advance requirements. - Manel Puig, IT Director, Sony Espaa S.A. Reduced manufacturing costs 5-8% Reduced inventory levels 40% and time-to-market 30% Panasonic AVC Part of Matsushita Electric, one of the worlds largest manufacturers of electronics products - 30 manufacturing sites globally Live on Oracle 11i <!--page-separator--></p> <p>- Advanced Supply Chain Planning, Constraint-Based Optimization, Global Order Promising Accelerated planning cycle from 1 month to 1 week Increased on-time delivery and customer satisfaction Reduced overall order-to-cash cycle time Oracle gave Panasonic AVC more disciplined supply chain practices to significantly reduce inventories and increase customer satisfaction. Paul Rizos, Principal Consultant, KPMG Consulting Decreased production time by 82% Reduced inventory levels by 25% Saved $26M in on-hand inventory processing costs Leading global provider of high quality display equipment - Leading non-captive monitor brand in the U.S. Products include computer monitors, flat panel displays, projectors, and the latest SuperPDA, Tablet PC & HDTV technology Live on 11i single global instance - Purchasing, Discrete Manufacturing, Order Management, iStore, Fianancials Single global instance for North & South America, Asia and Europe with standardized business processes (replaced 3 separate systems) Access to real-time quality statistics with daily online monitoring Oracle applications are the nervous system of our corporation. We couldn't run without them. With our new global instance we have the infrastructure to grow to a $10 billion company. Oracle systems can take ViewSonic anywhere our CEO and Chairman want to go. And, we can now support them with the information they need to make critical business decisions. -- Robert Moon, VP Info Services Saved $2.5M annually with reduced IT personnel & hardware costs Decreased time to close financial books from 2 weeks to 3 days Leading designer, manufacturer, and distributor of high-performance audio systems <!--page-separator--></p> <p> Serve mobile, professional, and home theater markets Nearly 800 employees in 5 offices around the world Live on Oracle 11i Adv Supply Chain Planning, Discrete Manufacturing, Order Mgmt, Adv Pricing, Financials Upgraded to 11i in only 3 days with no customizations Improved order fulfillment time; most orders shipped the same day We are running a 24/7 business and needed a supplier that could respond to our needs immediately, regardless of time of day or geographic location. Oracle emerged the clear winner. And Oracles position and single-source solution were attractive to us. -- Dave Richards, CIO & VP of Information Technology Increased inventory accuracy to 99.5%, a 30% increase Decreased planning cycle time by 50% Reduced order entry time by 75% Oracle Consumer Electronics Solutions Establish and Sustain Profitable Innovation Adopt Lean Operations to Manage Demand Variability Manage and Grow a Profitable Service Business Command and Control Outsourced Operations Improve Sales Channel Visibility and Collaboration Information Age Applications Appendix: RosettaNet Offering Current Integration Shortcomings Latent, Linear Information Flow Sub Assy Fab <!--page-separator--></p> <p>Comp Mfg EMS Comp Mfg OEM EMS Large Supplier Small Supplier 3PL e Lat Mi sRo Information Delays and Distortion Poor Planning Synchronization High Forecast Variability Lacking Visibility to Exceptions Missing Inter-Enterprise Strategy ut ed Inc e or r <!--page-separator--></p> <p>ct RosettaNet At-a-Glance Developed by High Tech for Fast-Paced Business Agreed-Upon, Processes for Business Over the Internet XML-Based Standards to Support Processes PIPs: Defined business processes between trading partners TPAs: Electronic business contract between trading partners RNIF: Document exchange process; specifies authentication, etc. Advantages Eliminate information latency; provide global, real-time visibility Achieve high degree of scalability, extensibility and flexibility (not EDI) Decrease transaction costs over time Architected for the business user Extend Process Integration Beyond Your Company Oracles RosettaNet Solution Your Company Customers Business Process Management Real Time Trading Partner Management Check: <!--page-separator--></p> <p> Contents Process Transport Ag ain st RosettaNet PIP XML TPAs A d a p t e r Security Validation Transform Logging Transaction Monitoring Mgmt A d a p t e r RosettaNet PIP XML <!--page-separator--></p> <p>Check: Contents Process Transport Ag ain st XML TPAs Run-Time / Common Services Real Time Oracle.com Oracle 11i Apps XML Suppliers Oracle Trading Partner Solution Adaptive Infrastructure for Dynamic Businesses Seamless Connectivity Between Public & Private Processes Private processes trigger public processes Pre-built mappings for in and outbound process integration Support for existing IT infrastructure Rapidly Achieve Critical Mass with Trading Partners <!--page-separator--></p> <p> Empower business users to initiate and manage relationships Leverage same PIP for multiple partners Integrate to legacy / 3rd party systems via adapters Small-to-medium enterprise focus; self-service and affordability Oracle Trading Partner Solution Complete on Integrated Technology Stack Integrated tools for easy TPA creation, management & validation Integrated business intelligence and data analysis Integrated business portal for visibility and transactions Integrated workflow and process management tools Integrated trading partner performance (TPA, real-time status, etc.) Integrated security and RNIF support without service fees 100% Pre-Integrated $$$ Integration Bus Bus Proc Proc Mgmt Mgmt B2B B2B Integration Integration Manage Business Collaboration vs. Web Web Services Services Intelligence Intelligence TPA TPA Mgmt Mgmt Middleware Middleware Portal <!--page-separator--></p> <p>Portal & & Workflow Workflow Security/RNIF Security/RNIF Support Support Manage Technology & Maintenance Sample Product Info Flow 2A12 PIP Capability: Supplier (Component) Buyer (OEM) Workflow Driven Distribute Product Master Enables Enables supplier supplier to to create create product product master master and and distribute distribute device-level product device-level product identification identification to to aa buyer buyer <!--page-separator--></p> <p>Collaboration Specify Requirements Check w/ Mfg Check w/ Supplier Approve Create Prod Master Notification Send Message Real Time Product family attributes Location-specific data Procurement data Product lifecycle info 2A12 PIP Receive Message Load MRP Process Prod Master Notification 3A2 PIP Check Prod Availability Workflow Driven 3A4 PIP <!--page-separator--></p> <p> Procure Product Sample Planning Flow 4Ax PIP Capability: Buyer (Channel) Workflow Driven Collaborative Forecasting Check w/ Sales Process Process for for developing developing collaborative collaborative forecasts forecasts between buyer between buyer and and supplier supplier Real Time Collaboration Check w/ Channels Check Inventory Create Forecast Receive & Analyze Response <!--page-separator--></p> <p> Send Forecast 4A4 PIP Supplier (OEM) Receive Forecast Check w/ Mfg Start Collaborative Planning 4A5 PIP Check w/ TPA & Create Response Adjust Forecast Workflow Driven Send Response Sample Manufacturing Flow Work In Process (WIP) Reporting 7Bx PIP Capability: Supplier (Component) Workflow Process Process for <!--page-separator--></p> <p>for supplier supplier to to distribute distribute work work in in process process information to buyer information to buyer Check Inventory Check w/ Supplier Collaboration Create WIP Notification Real Time Check w/ Mfg & Assy Receive Error Notice Send Message Buyer (OEM) 7B1 PIP Receive Message Analyze <!--page-separator--></p> <p>Notification Create & Send Error Notice Check for Errors Workflow Driven </p> </div> </div> </div> </section> <section class="main-section"> <div class="container"> <script async src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js"></script><!-- Responsive --><ins class="adsbygoogle" style="display:block" data-ad-client="ca-pub-3757518916489959" data-ad-slot="1838143700" data-ad-format="auto" data-full-width-responsive="true"></ins><script>(adsbygoogle = window.adsbygoogle || []).push({});</script> </div> </section> <section class="main-section"> <div class="container"> <div class="document-others"> <h2 class="section-title text-center">Related Presentations</h2> <div class="row"> <div class="col-lg-3 col-md-4 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