IdahoDepartment al Incident Stress Management TeamPage:1 of 7Control enry Atencio, deputy director, approved this document on 03/02/2015.Open to the public:YesSCOPEThis standard operating procedure applies to all staff members working in correctionalfacilities (correctional facilities includes prisons and community reentry centers, issuesspecific to either a prison or CRC will be cited as such), and district probation and paroleoffices.Revision SummaryRevision date (03/02/2015) version 2.0: Removed language regarding special approval forunscheduled absence issues.Previous revisions dated: 2/17/2015Previous revisions dated: Critical Incident Response, 507.04.01.000 07/10/2002 and CriticalIncident Stress Debriefing, 507.02.01.001.06 12/13/2002.TABLE OF CONTENTSBoard of Correction IDAPA Rule Number . 2Policy Control Number 112 . 2Purpose . 2Responsibility . 2Standard Procedures . 21.CISMT Mission Statement . 22.Critical Incident Stress Debriefing Requirements . 23.Regional Critical Incident Stress Management Teams . 34.CISMT Membership Criteria, Recruitment, and Selection . 35.CISMT Leadership Responsibilities . 56.Training. 57.Critical Incident Stress Management Referral Process. 68.Non-IDOC Requests . 7
Control Number:112.01.01.0029.Version: Title:2.0Critical Incident Stress ManagementTeamPage:2 of 7CISMT Retention. 7Definitions . 7References . 7BOARD OF CORRECTION IDAPA RULE NUMBERNonePOLICY CONTROL NUMBER 112Emergency Response and Specialty TeamsPURPOSEThis standard operating procedure establishes processes to assist employees who havebeen involved in a crisis, traumatic event, or tragedy by providing information, education,and, when applicable, referral to an employee assistant program (EAP). Appropriateinterventions can help employees affected by such an event.This standard operating procedure establishes procedures for the selection of criticalincident stress management team members (CISMT), their training, and the implementationand use of the critical incident management process.RESPONSIBILITYThe chiefs of the division of prisons and the division of probation and parole are responsibleto implement this standard operating procedure.STANDARD PROCEDURES1. CISMT Mission StatementTo minimize the potentially harmful stress-related symptoms associated with criticalincidents, affecting first responders and the community, through education and timelyconfidential crisis intervention that is empathic and respectful toward all involved.2. Critical Incident Stress Debriefing RequirementsThe prisons division emergency coordinator (emergency coordinator) maintains a criticalincident stress-debriefing (CISD) manual and ensures that it is available to applicabledepartment leadership and CISMT members.The CISMT uses International Critical Incident Stress Foundation (ICISF) approvedguidelines and processes. CISMT uses two levels of intervention, defusing and debriefing,based on the number of people involved and the type of event. Based on training andexperience, CISM team leaders, in consultation with facility or district and departmentleadership, determine the level of intervention for each incident.A critical incident stress defusing/debriefing is required for all employees involved in a criticalincident or traumatic event, and for any employee referred by a supervisor or manager.However, if an employee declines to participate in a defusing/debriefing, the CISMT leaderis required to advise the applicable facility head or manager. The facility head or manager isresponsible follow up with the employee and evaluate if further intervention or other action isneeded.Idaho Department of Correction
Control Number:112.01.01.002Version: Title:2.0Critical Incident Stress ManagementTeamPage:3 of 7The department does not use a critical incident stress defusing/debriefing as an operationalcritique or for departmental disciplinary or investigative procedures. However, the IDOC maydetermine that the event warrants a serious incident review (SIR), internal review, or otherinvestigation. In addition, the IDOC does not withhold information that constitutes criminalevidence from law enforcement investigators or criminal proceedings.Although CISD provides a confidential stress-debriefing process, the department recognizesthat on occasion complete confidentiality cannot be maintained. If an individual poses a riskto himself or others or maybe unable to safely perform the duties of the job, or if theinformation is considered evidence of a crime, the CISMT is responsible for sharinginformation with administrative staff, individual-assigned counselors, law enforcement, ordoctors when it is appropriate and necessary to do so.It is not the role of the CISMT to provide continuing counseling services. When appropriate,CISMT members should refer staff to the EAP.CISMT members have no authority to approve time off to an employee. An employee’sleave must be approved in accordance with Paid Leaves, SOP 206.07.01.001.If a member of a CISMT believes an employee may have difficulty in the performance of hisjob duties because of a critical incident, the team member must notify the CISM team leaderwho notifies the facility head. The facility head contacts human resources staff.3. Regional Critical Incident Stress Management TeamsThe department maintains a CISMT in each of the regions identified: Northern Region: ICI-O, NICI, and probation and parole districts 1 and 2Southern Region: Nampa CRC, East Boise CRC, Treasure Valley CRC, SBWCC,IMSI, ISCI, ISCC, SICI, and probation and parole districts 3 and 4 and central office Eastern Region: IFCRC, PWCC, SAWC, and probation and parole districts 5, 6, and7Regional CISMTs consist of the following number of IDOC staff Southern Idaho region: 22Northern Idaho region: 12Eastern Idaho region: 154. CISMT Membership Criteria, Recruitment, and SelectionThe emergency coordinator oversees all the CISMTs in accordance with this standardoperating procedure.Each team must have one mental health professional. If for any reason this team member isnot available for a debriefing, the department may use a mental health professional fromanother CISMT or a mental health professional from the community.CISMT Membership CriteriaTo be considered for CISMT membership, all applicants must meet the following criteria: Temporary employees and employees on entrance probation are not eligible forCISMT membershipNo disciplinary action (see Corrective and Disciplinary Action, SOP 205.07.01.001)pending or within the last 12 monthsIdaho Department of Correction
Control Number:112.01.01.002 Version: Title:2.0Critical Incident Stress ManagementTeamPage:4 of 7Most recent performance review (see Performance Management, SOP222.07.01.001,) most recent employee performance review must be achievesperformance standards(APS) or higherCISMT Participation RequirementsCISMT members must provide their work phone numbers, personal phone numbers, andpersonal email addresses (if available) to the regional team leader when requested, or ata minimum once a quarter, and notify the regional team leader if a change occurs.CISMT members must participate in all CISM callouts to respond to a debriefing ordefusing. Exceptions to mandatory participation include pre-planned personal leave,scheduled or unscheduled sick leave, and a personal or work emergency. If a CISMTmember is not able to participate in a callout, he must provide the regional team leaderwith one of these reasons. Failure to participate in callouts as requested without anapproved reason is grounds for removal from the team.After the initial selection, each year before the last quarterly training, all CISMT membersmust obtain signed approval from their immediate supervisor and facility head ormanager supporting continued CISMT participation. The written approval is forwarded tothe regional CISMT leader.To meet the minimum requirements of the ICISF model, individuals from the communitymay be added as adjunct members for community call-outs.Process Steps: Recruitment and SelectionThe following steps are used to recruit and select CISMT members.Functional Roles lity Heads andDistrict Managers4Regional CISMTLeader5Interview Panel6Idaho Department of CorrectionTasksNotify the affected facilities and the probation and paroledivisions that CISMT members are needed.Provide the affected facilities and the probation and paroledivisions with an announcement that contains thefollowing: Deadline for application submission CISMT membership criteriaWithin three business days: Post the announcement (email, physically post,photocopies, etc.). Inform those interested staff members to completea Specialty Team Application. Collect and review the applications. Forward the applications approved for the selectionprocess to the applicable regional CISMT leader.In conjunction with the emergency coordinator: Develop interview questions. Select an interview panel. Arrange interviews with applicants.Conduct the interviews and submit recommendations to
Control Number:112.01.01.002Functional Roles andResponsibilitiesVersion: Title:2.0Critical Incident Stress ManagementTeamStepPrisons DivisionDeputy Chief (orDesignee)7EmergencyCoordinator8Regional CISMTLeader9Page:5 of 7Tasksthe applicable division deputy chief or designee. Review the recommendations. Select CISMT members. Forward the applications to the emergencycoordinator. Make photocopies or scanned PDFs and forward themto the applicable regional CISMT leader. File the applications that have the original signatures inthe Prisons Division administration area. Notify the applicants of their selection or non-selection.File the photocopy of the application in the applicant’sCISMT file and maintain it at the facility.5. CISMT Leadership ResponsibilitiesApplicable regional CISMT leaders are responsible for: Ensuring that CISMT members are trained and capable of carrying out assignedtasks with minimal supervisionEnsuring the CISMT remains in a high state of morale and operational readinessDirecting all activities of the CISMT in both training and actual operationsCoordinating with the emergency coordinator on issues concerning training andCISMT developmentNotifying the emergency coordinator of any activationsSending an updated list of CISMT members to the affected facility heads and/ordistrict managers when a change in CISMT membership occursMaintain a CISMT file for each team memberCoordinating instructions to CISMT members responding to a calloutCoordinating CISMT activities in accordance with the incident commander's (or theagency administrator’s) instructions when the CISMT is activated (see section 7);Maintaining a log of all defusings and debriefings conducted within the regionSubmitting logs quarterly to the emergency coordinatorMonitoring performance of all assigned CISMT members during CISMT activities6. TrainingCISMT members are responsible to obtain permission from their immediate supervisor andnotify their scheduling sergeant (if applicable) in advance of CISMT training. If travel isneeded, CISMT members are responsible for arranging travel in accordance with OfficialTravel by Department of Correction Employees, Policy 121. Team members are responsiblefor managing their schedules in a manner that ensures the highest likelihood of attendance.Idaho Department of Correction
Control Number:112.01.01.002Version: Title:2.0Critical Incident Stress ManagementTeamPage:6 of 7Attendance and ParticipationCISMT members must attend a minimum of 24 hours of training annually. Typically,eight hours of training is provided quarterly. In addition, members can attend localtraining provided other agencies when applicable.CISMT members must attend and participate in all aspects of the training or practice,unless the regional CISMT leader approves the absence prior to the event. If a CISMTmember consistently fails to participate in training/practice, his regional CISMT leaderand emergency coordinator may conduct a status review and consult as needed with thefacility head or manager.New CISMT members must do the following: Attend a mandatory 16 hour initial training sessionDemonstrate an understanding of the CISM debriefing process and the parametersof the team member support roleReceive certification in the Dr. Jeffrey T. Mitchell Model approved by the ICISF7. Critical Incident Stress Management Referral ProcessWhen a critical incident, traumatic event, or tragedy occurs, the following steps describe howto activate and use the CISMT:Functional Roles andResponsibilitiesDistrict Manager orFacility Head andCISMT MemberStepTasks1Within 24 hours of the conclusion of the event, assess theneed and level of response for CISM, complete a list of allstaff involved or affected by the event, and forward theinformation to a CISM team member or regional teamleader. The CSIM team member or regional team leadermakes the final determination for level of intervention. Notify the chief of the affected division of the level ofresponse If a CIS defusing is the appropriate response,continue to step 2 If a CIS debriefing is appropriate, skip to step 3 CISMT Member2CISMT Regional TeamLeader34Idaho Department of CorrectionConduct a defusing with all affected and/or referredstaff and Provide the regional CISMT leader with date, time, andnumber of individuals involved (the process ends here),unless you determine that a debriefing is required(continue to step 3).Within 48 hours (unless the applicable division chiefapproves an extension), mobilize CISMT members; andconduct a debriefing with all affected and/or referred staff.Notify the chief of affected division at the conclusion of thedefusing or debriefing.
Control Number:112.01.01.002Version: Title:2.0Critical Incident Stress ManagementTeamPage:7 of 78. Non-IDOC RequestsDepartment CISMT members do not provide services to outside agencies without approvalfrom the chief or designee of the affected division. If the applicable division chief isunavailable, approval may also be obtained by contacting the deputy director or centraloffice administrative duty officer.9. CISMT RetentionApplying for and continued participation on the CISMT is voluntaryCISMT members serve at the discretion of the regional CISMT leader. The regional CISMTleaders retain the responsibility to remove personnel from active membership, uponapproval of the emergency coordinator, in consultation with the facility head or manager, forperformance issues or inappropriate conduct.DEFINITIONSCritical Incident Stress Debriefing: A seven-phase process that occurs two to 14 daysafter a critical incident, usually lasting between 1.5 to 3 hours, designed to mitigate acutesymptoms, assess the need for follow-up, and provide a sense of post-crisis psychologicalclosure if possible.Critical Incident Stress Defusing: A three-phase process that occurs within hours of acritical incident, usually lasting 45 minutes to one hour, designed for assessment, triaging,and acute symptom mitigation.Critical Incident Stress Management (CISM): The process by which a variety of planningand educational support activities is utilized as interventions to reduce serious and/or longterm stress reactions to a critical incident.Critical Incident Stress Management Team (CISMT): A specialty team of approvedindividuals selected by the IDOC to assist staff and others involved or affected by a criticalincident or traumatic event.Employee Assistance Program (EAP): A benefit provided to state employees to providecounseling services at no cost to deal with any issues that may be affecting theirperformance on the job.REFERENCESSpecialty Teams Application– End of Document –Idaho Department of Correction