USER GUIDECisco Small BusinessCisco SPA50X and SPA51X SIP IP PhonesModels SPA501G, SPA502G, SPA504G, SPA508G,SPA509G, SPA512G, and SPA514G

ContentsChapter 1: Getting Started6About This Document6Overview of the Cisco Small Business IP Phones8Caring for Your PhoneUnderstanding Your Phone Lines and Buttons89Softkey Buttons11Using Keypad Shortcuts13Using the Cisco Attendant ConsoleChanging the Cisco SPA500DS Attendant Console DisplayChapter 2: Installing Your Phone141416Before You Begin17Phone Connections17Connecting the Handset18Installing the Desk Stand or Wall Mount (Optional)19Reverse the Handset Retention Tab19Connecting the Power20Connecting Your Phone to the Network21Connecting Your Phone to the Wired NetworkConnecting the Phone to the Wireless Network2121Connecting a PC to Your Phone22Connecting Wired and Wireless Headsets22Verifying Phone Startup23Updating Your Phone Firmware24Determining Your Current Firmware Version24Download the Firmware from Cisco25Get the Phone IP Address25Update the Firmware on the Phone26Chapter 3: Using Basic Call Management Functions27Managing the Audio Source and Volume28Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide2

ContentsAdjusting Call Volume28Adjusting the Ringer Volume28Using Mute28Using the Speakerphone28Using the Headset with Your IP Phone28Switching Between the Handset, Headset, or Speakerphone During a Call 29Sending Audio to the Speaker and Handset29Choosing Your Preferred Audio Device29Answering or Placing a Call30Answering a Call30Placing a Call30Redialing a Call31Putting a Call on Hold31Resuming a Call31Ending a Call32Transferring Calls32Performing an Attended Transfer32Performing an Unattended (Blind) Transfer33Transferring a Held Call to an Active Call33Managing Missed CallsTurning the Missed Calls Shortcut On and OffForwarding Calls343435Forwarding All Calls35Forwarding Calls When Your Phone is Busy36Forwarding Calls (Delay) Without Answering the Phone36Canceling Call Forwarding All37Call Forward Deactivation by using Star Codes38Setting Do Not Disturb38Enabling Do Not Disturb38Disabling Do Not Disturb39Setting Call WaitingCisco Small Business SPA50X and SPA51X SIP IP Phone User Guide393

ContentsPicking Up a Call40Parking a Call41Placing a Three-Way Conference Call42Conferencing a Held Call with an Active CallUsing the Phone Directories4343Using Your Personal Directory44Using the Corporate Directory45Using the Call History Lists45Setting or Changing a Phone Password46Accessing Voicemail47Chapter 4: Using Advanced Phone FeaturesConfiguring Privacy and Security4849Blocking Caller ID49Blocking Anonymous Calls49Using Secure Call50Enabling and Using Dial Assistance51Creating Speed Dials51Creating Speed Dials on Unused Line Buttons52Creating Numerical Speed Dials52Using Speed Dials53Using the Paging Feature53Paging Another Phone53Paging a Group of Phones53Configuring Auto Answer54Monitoring and Accessing Another Phone54Customizing Your IP Phone Screen55Changing the IP Phone Screen Contrast55Changing the Screen Backlight Settings55Configuring the Phone Screen Saver56Turning on the Screen Saver57Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide4

ContentsUsing Ring TonesChanging Your Ring ToneConfiguring Date and TimeSetting Your Phone’s Date and Time58585858Using Star Codes59Using the Interactive Voice Response Menu on the Cisco SPA501G61Advanced Procedures for Technical Support Personnel63Rebooting Your PhoneChapter 5: Using the Phone Web User Interface6465Logging in to the Phone Web User Interface65TSaving the Configuration Profile66Setting Voice System Parameters67Setting Voice Phone Parameters68Setting Voice User Parameters69Viewing Call History Lists71Using Your Personal Directory72Viewing Attendant Console Status73Appendix A: Where to Go From Here74Product Resources 74Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide5

1Getting StartedThis chapter provides an overview of this document and basic information aboutyour Cisco Small Business IP phone. It contains the following sections: About This Document, page 6 Overview of the Cisco Small Business IP Phones, page 8 Understanding Your Phone Lines and Buttons, page 9 Using the Cisco Attendant Console, page 14About This DocumentThis guide describes the concepts and tasks necessary to use and configure yourCisco Small Business IP Phone.The Cisco Small Business IP Phone features vary, depending on the type of callcontrol system that you are using and the customizations performed by yourphone system administrator. This document describes using the Cisco SmallBusiness IP Phones with a SIP phone system, such as a Broadsoft or Asterisksystem. If you are using your Cisco Small Business IP Phone with a Cisco UnifiedCommunications 500 Series, also see the Cisco Unified Communications ManagerExpress Administrator Guide.Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide6

1Getting StartedAbout This DocumentOrganizationThis table describes the contents of each chapter in this document.TitleDescriptionChapter 1Getting StartedA description of this bookand an overview of the CiscoSmall Business IP Phones.Chapter 2Installing Your PhoneHow to connect and installyour phone.Chapter 3Using Basic CallManagement FunctionsHow to perform basic phonetasks, such as placing andanswering calls, transferringcalls, setting up callforwarding, and picking upcalls.Chapter 4Using Advanced PhoneFeaturesHow to perform advancedphone tasks, such asconfiguring privacy andsecurity features, speeddials, paging, and ring tones.Chapter 5Using the Phone Web UserInterfaceHow to modify the phonefeatures by using the webconfiguration utility.Appendix AWhere to Go From HereCisco provides a wide rangeof resources to help youobtain the full benefits of theCisco SPA500 Seriesphones. This appendixprovides links to many ofthese resources.Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide7

Getting StartedOverview of the Cisco Small Business IP Phones1Overview of the Cisco Small Business IP PhonesThe Cisco Small Business IP Phones are full-featured VoIP (Voice over InternetProtocol) phones that provide voice communication over an IP network. Thephones include traditional features, such as call forwarding, redialing, speeddialing, transferring calls, conference calling, and accessing voice mail. Calls canbe made or received with a handset, headset, or a speaker.The Cisco Small Business IP phones contain Ethernet ports that link them to thecomputer network. They also have secondary Ethernet ports that allow anotherEthernet device, such as a computer, to be connected to the network through theIP phone.Cisco Small Business IP phones require a separate power source. You can powerthe phones by connecting them to a switch that provides Power over Ethernet(PoE), or by using the optional a Cisco PA100 power adapter.Caring for Your PhoneThe Cisco Small Business IP phones are electronic devices that should not beexposed to excessive heat, sun, cold, or water. To clean the equipment, wipe itwith a slightly moistened paper or cloth towel. Do not spray or pour cleaningsolution directly onto the device.Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide8

1Getting StartedUnderstanding Your Phone Lines and ButtonsUnderstanding Your Phone Lines and ButtonsThe parts of a SPA509G IP phone are shown in Figure 1. Other models are similar,but might vary.Figure 1SPA509G Phone ComponentsNumbered objects in Figure 1 described in the following table.#Phone FeatureDescription1HandsetPick up to place or answer a call.2Message WaitingindicatorDisplays solid red when you have a new voice mailmessage. Blinks red during an incoming call.3IP phone screenDisplays date and time, phone station name, lineextensions, and softkey options (except on theCisco SPA501G).Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide9

1Getting StartedUnderstanding Your Phone Lines and Buttons#Phone FeatureDescription4Line keysIndicates phone line status. (Not available on theCisco SPA502G or Cisco SPA512G.)When lit:Green: Line is idle.Red (steady): Line is active or in use.Red (flashing): Line is on hold or there is an inbound call.Orange: Line is unregistered (cannot be used).These keys can also be programmed by your systemadministrator to perform differently than described hereor to add functions such as speed dial, call pickup, ormonitor an extension.5Softkey buttonsPress a softkey button to perform the action shown onthe label on the IP phone screen.Note: The Cisco SPA501G has the following four buttons:Redial—Dials the last number called.Cancel—Cancels an action (such as a transfer).Conference—While on a call, press to start aconference call and dial another number. Afterthe second party answers, press Conference again tocreate the conference.Transfer—Transfers a call.6Navigation buttonPress an arrow key to scroll left, right, up, or downthrough items shown on the IP phone screen (excepton the Cisco SPA501G).7Messages buttonPress to access voice mail. (This feature must be set upby your phone system administrator).8Hold buttonPress to place a call either on hold or to resume.NOTESPA501 phone does not support this feature.Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide10

1Getting StartedUnderstanding Your Phone Lines and Buttons#Phone FeatureDescription9Setup buttonPress to access a menu to configure features andpreferences (such as your directory, status, and speeddials), access your call history, set up functions (such ascall forwarding), and provide phone status information.For the Cisco SPA501G, press Setup to access theInteractive Voice Response (IVR) menu that allows you toperform tasks such as getting the IP address of thephone.10Mute buttonPress to mute or unmute the phone. When phone ismuted, the button is lit red. A blinking or steady red mutebutton indicates the network connection cannot befound.11Volume buttonPress to increase the volume and - to lower the volumeof the handset, headset, speaker when the phone is offhook, or ringer volume when the phone is on-hook.12Headset buttonPush to turn the headset on or off. When the headset ison, the button is lit green.13Speaker buttonPush to turn the speaker on or off. When the speaker ison, the button is lit green.14KeypadUse to dial phone numbers, enter letters, and choosemenu items.Softkey ButtonsThe softkey buttons on your phone display might vary depending on your phonemodel and the phone system setup. (Softkey buttons are not available on theCisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigationbutton to view additional softkey buttons.Below is a partial listing of softkey buttons that might be available on your phone.You might not have all of these softkey buttons on your phone, and you might haveadditional buttons that are not listed here, as your phone administrator mightprovide custom softkey buttons on your phone, such as a speed dial to a companynumber, or a specialized program that runs on your phone. Contact your phoneadministrator for more information.Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide11

1Getting StartedUnderstanding Your Phone Lines and ButtonsButtonFunction or Move left or right through an entry without deleting characters.activActivates screen saver mode.addAdd an entry.bXferPerforms a blind call transfer (transferring a call without speaking to theparty to whom you are transferring the call.)cancelCancels any changes you have made. (Press before ok or save.)cfwdForwards all calls coming to your phone to a specified number.-cfwdClears call forwarding.confInitiates a conference call.confLxConferences active lines on the phone together.delChrDeletes the last number or letter.deleteDeletes an entire item (for example, a number from the Call History list).dialDials a number.dirAccesses phone directories.dndDo Not Disturb; prevents incoming calls from ringing your phone.-dndClears Do Not Disturb.editOpens an item so that you can edit numbers or letters, or enable ordisable a feature.grPickAllows you to answer a call ringing on an extension by discovering thenumber of the ringing extension.ignoreIgnores an incoming call.lcrDials the Last Call Received.missShows the Missed Calls list.parkPuts a call on hold at a designated “park” number. The call is parked onthe line until you unpark it or the caller disconnects. Must be configuredby your phone system administrator.Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide12

1Getting StartedUnderstanding Your Phone Lines and ButtonsButtonFunctionpickupAnswers a call ringing on another extension by entering the extensionnumber.pholdPuts a call on hold on an active shared line.redialDisplays a list of recently dialed numbers.resumeResumes a call that is on hold.saveSaves your changes.selectSelects the highlighted item on the IP phone screen.starcodeAllows you to enter a star code. See “Using Star Codes,” on page 59.unparkResumes a parked call.xferPerforms a call transfer.xferLxTransfers an active line on the phone to a called number.y/nEnters a submenu and when pressed, toggles between Yes or No toenable or disable an option.Using Keypad ShortcutsWhen using the phone menus, you can use the keypad to enter the number shownnext to the menu or sub-menu item on the IP phone screen. (Not applicable to theCisco SPA501G.)For example, to obtain your IP address on the Cisco SPA 504G, press the Setupbutton and dial 9.Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide13

Getting StartedUsing the Cisco Attendant Console1The IP address is displayed on the Network screen.NOTE Menus and options vary depending on phone model.Using the Cisco Attendant ConsoleThe Cisco Attendant Consoles are accessory consoles for the Cisco SPA500Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, andorange) programmable line buttons, and the Cisco SPA500DS provides 30buttons. The Cisco Attendant Console attaches to the IP phone with theattachment arm provided. It obtains power directly from the IP phone; it does notrequire a separate power supply. Two Cisco Attendant Console units can beattached to a single IP phone to monitor a total of 64 (SPA500S) or 60 (SPA500DS)separate lines.Detailed information on the installation of the Cisco Attendant Consoles areprovided in the Cisco Small Business SPA500S Attendant Console Quick StartGuide and the Cisco Small Business SPA500DS 15-Button Digital AttendantConsole for SPA500 Family Phones Quick Start Guide.Configuration of the Cisco Attendant Console and assignment of the line buttons istypically performed by the phone system administrator and is not described inthis document. The Cisco Attendant Console can be configured by using the sameweb configuration utility for the IP phone to which the Cisco Attendant Console isattached. See the Cisco SPA300 Series, SPA500 Series, and WIP310Administration Guide on for more information.Changing the Cisco SPA500DS Attendant Console DisplayThe Cisco SPA500DS provides a backlit LCD display. The backlight is controlledby the backlight settings of the phone display and is not separately configurable;that is, the Cisco SPA500DS display is lit when the phone display is lit, and is offwhen the phone display is off.Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide14

1Getting StartedUsing the Cisco Attendant ConsoleYou can choose the font size (10 or 12 point) of the text displayed on the CiscoSPA500DS. You can also configure the text contrast, or how dark the text appearson the display. To configure these options from the phone:STEP 1 Press the Setup button.STEP 2 Scroll to Att. Cons. Preferences and press select.STEP 3 Choose Font Size or Contrast from the menu and press edit: To change the font size, press option to switch between 10 and 12 point font.Press ok to save. To change the display contrast, use the keypad to enter a number value from1 to 30. The higher the number, the greater the contrast on the display. Pressok to save.STEP 4 Press save to save your changes.Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide15

2Installing Your PhoneThis chapter describes how to install your Cisco Small Business IP Phone andconnect it to your network. It contains the following sections: Before You Begin, page 17 Phone Connections, page 17 Connecting the Handset, page 18 Installing the Desk Stand or Wall Mount (Optional), page 19 Connecting the Power, page 20 Connecting Your Phone to the Network, page 21 Connecting a PC to Your Phone, page 22 Connecting Wired and Wireless Headsets, page 22 Verifying Phone Startup, page 23 Updating Your Phone Firmware, page 24Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide16

2Installing Your PhoneBefore You BeginBefore You BeginBefore you install and connect your phone, verify with your system administrator (ifapplicable) that the network is ready for the phone. Read the safety notices, andmake sure you have all the phone parts and documentation.!CAUTION Do not plug a telephone line cord into the port marked AUX. The RJ-11 port markedAUX is reserved for connection with the Cisco Attendant Console. It is not for useas a telephone line port or IP device connection.Phone ConnectionsThe phone connections are shown in Figure 1.Figure 1Phone Connections12348562845397Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide17

2Installing Your PhoneConnecting the HandsetNumbered objects in Figure 1 are described in the following table.#Description1Auxiliary port. (For use only with the Cisco Attendant Console.)2Upper slots.3Lower slots.4PC port.5Network (switch) port.6Cable run.7Handset port.8Power port. (Use only with a Cisco PA100 power adapter.)Connecting the HandsetSTEP 1 Turn the phone body over to expose the ports on the back of the device.!CAUTION Do not insert a telephone line cord into the auxiliary (AUX) port.STEP 2 Insert the long end of the phone cord into the handset port on the phone body thatis marked with a phone symbol.STEP 3 (Optional) Route the phone cord through the cable slot.STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset(not shown).Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide18

Installing Your PhoneInstalling the Desk Stand or Wall Mount (Optional)2Installing the Desk Stand or Wall Mount (Optional)The phone can be set on a flat surface, such as a desk, or mounted to a wall. Thissection describes the installation of the desk stand. If you are attaching aCisco SPA500S or SPA500DS attendant console, attach the console beforeattaching the desk stand.To mount the phone to the wall, you must use the MB100 wall mount bracket kit(available separately). Do not attach the desk stand if you intend to mount thephone to the wall. To mount the phone on the wall, follow the instructions includedwith the wall mount.To install the desk stand:STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on thephone body.STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly pressdown on the stand. It should easily slide into the upper stand slots. Do not force it.Reverse the Handset Retention TabIf you mount the phone to a vertical surface, such as a wall, you must reverse thehandset retention tab on the phone body so that the handset does not fall off thephone when it is placed on the cradle.STEP 1 Push the latch in.STEP 2 Slide the retention tab up until it detaches from the phone.Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide19

2Installing Your PhoneConnecting the PowerSTEP 3 Rotate the tab 180 and re-insert into the phone base. The tab now catches theslot in the handset when the handset is placed onto the cradle.Connecting the PowerThe Cisco 500 Series IP phones do not ship with power supplies. If yo