CAMPUS SERVICES:REMOTE WORKINGRESOURCESManual of resources to support remote working activities.This manual was last updated: 2020-03-13.Planning & Resourcesfor Campus ServicesEmployees

Table of ContentsPurpose . 2Emory Property Form. 2DISCLAIMER. 2TECHNICAL RESOURCES . 3Collaboration. 3Emory Box . 3Microsoft Teams . 3One Drive . 3Skype for Business. 3Zoom . 3Communication . 4Voice Services . 4Emory Cellphone . 4Consulting and Support . 4ServiceNow . 4Email and Calendaring . 4Online Email . 4Finance and HR . 5Timekeeping . 5Technical Infrastructure . 5Directory . 5Duo . 5Virtual Private Network (VPN) . 5Remote/ Virtual Desktop . 6Primary Desktop IP Address or Full Computer Name: . 6Offsite-Remote Computer Access: . 9Teleworking Set-Up. 11Connecting a Monitor to a Computer (or Laptop) . 11HR COMMUNICATIONS . 14Guidelines for Remote Work . 14Human Resources Website . 14COVID-19 Updates . 141

PurposeThis manual provides resources to support remote working activities.Emory Property FormThe forms linked below are to track Emory-owned property that Campus Services employees areremoving from Campus Services offices to support remote working accommodations during theresponse to COVID-19 (Coronavirus). Please complete the following forms: Check-Out Form: if you are removing Emory-owned property from Campus Servicesoffices to support remote working activities during the response to COVID-19(Coronavirus). Check-In Form: if you are returning Emory-owned property to Campus Services officeswhich supported remote working activities during the response to COVID-19(Coronavirus).DISCLAIMERThe information provided by Emory Campus Services (“we,” “us” or “our”) here [Campus Services: Remote Working Resources] (the“Manual”) is for general informational purposes only. All information in the Manual is provided in good faith, however we make norepresentation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability orcompleteness of any information in the Manual.Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of theManual or reliance on any information provided in the Manual. Your use of the Manual and your reliance on any information in theManual is solely at your own risk.2

TECHNICAL RESOURCESCollaborationEmory BoxBox is a cloud-hosted management platform that allows secure file-sharing between andamong users wherever they may be.Emory Login: url %2FupdatesMicrosoft TeamsTeams is a software platform that combines workplace Chat, video meetings, file storage(and file collaboration) and applications integration.Download Teams: downloadapp#desktopAppDownloadregionEmory Login: Net ID/ PasswordOne DriveOne Drive is a file hosting and synchronization service from Microsoft that’s part ofEmory’s Office 365 subscription.Emory Login: https://email.emory.edu1. Go to upper left-hand corner, select the nine dot square2. Select.Skype for BusinessSkype for Business is a unified communications platform that integrates commonbusiness communication channels such as Instant Messaging (IM) and Voice over Email(VOIP) for online meetings.Already accessible on Emory computers.ZoomZoom is a remote conferencing service that uses Cloud computing software forvideoconferencing, online meetings, chat function and mobile collaboration.Access Meeting: Video: 3)Schedule: uctionsEDUHealthcare.pdf(Schedule Video: 3-HowDo-I-Schedule-Meetings-)Download/ FAQ: structions.pdf3

CommunicationVoice ServicesCall Forward:To temporarily redirect all calls to an extension or outside number of your choice1. Dial the Call Forward code *2.(listen for a dial tone)2. Dial the extension or number where calls will be sent.(listen for confirmation tone)3. Hang up.To cancel Call Forwarding1. Dial the Call Forward Cancel code #22.(listen for confirmation tone)2. Hang up.Emory CellphoneEmory Cellphone plans allow mobile hotspot data up to 10 GB at 4G LTE speeds, thenunlimited data at speeds up to 600 kbpsConsulting and SupportServiceNowServiceNow is an IT Service Management (ITSM) system which automates the requestand response process for LITS and the Emory community. This service acts as a bridgebetween IT service users and IT service administrators. When students, faculty, and staffneed to report an IT-related issue or request assistance, they can submit an IT SupportRequest. Users simply access Emory’s ServiceNow website using their Emory Net ID andpassword and fill out an Incident or Request form.Emory Log: https://help.emory.eduEmail and CalendaringOnline EmailEmory Login: https://email.emory.edu4

Finance and HRTimekeepingClocking In and Out/ Remote Access: (404) 712-9350Employee Actions1. Dial (404) 712-9350 to access the phonesystem.2. Enter your 9-digit Employee ID number.3. Enter the applicable clock code:1 Clock In (Start of Shift)3 Lunch Out4 Lunch In9 Clock Out (End of Shift)4. Hang up.Phone System Responses“The time is . Please enter your employeenumber.”“Please enter the clock code.”“Timestamp recorded. Thank you for using thesystem.”Technical InfrastructureDirectoryAccess: is a two-factor authentication system that Emory is implemented on multipleservices to increase security.Details: factor/index.htmlAfter you log in with your NetID and password, Duo confirms your identity by any of thefollowing methods you choose: Sending a push notification to the Duo Mobile app on your smartphone that youacknowledge to confirm your identity Entering a passcode that you requested via the Duo Authentication prompt, orthat you generated on your Duo Mobile app, or displayed on a hardware token Responding to a phone call that was sent to your mobile phone or landlineDownload Duo: Private Network (VPN)Virtual Private Network (VPN) provides off-campus users with secure access to theEmory University's internal network. Emory VPN access uses a web browser to establishthe remote access connection. It secures traffic by encrypting communications.Wiki: A virtual private network extends a private network across a public network, andenables users to send and receive data across shared or public networks as if theircomputing devices were directly connected to the private network.Details: article KB00837Mac: article KB008365

Remote/ Virtual DesktopRemote/ Virtual Desktop refers to an operating system feature that allows a primarycomputer's desktop to be run remotely on one system/ device, while being displayed ona separate system/ device.Wiki: Remote access of a desktop can be explained as remote control of a computer byusing another devise connected via the internet [through a VPN]. Remote desktopsoftware captures the mouse and keyboard inputs from the [remote] computer andsends them to the [primary] computer. The [primary] computer intern sends the desktopdisplay back to the [remote] computer.*NOTE: The Primary computer that you are remoting into must be on for the remoteconnection to work.Primary Desktop IP Address or Full Computer Name:(Must be known before accessing Remote Connecting off-site.)Option 1 – IP Address1. Start Menu2. Search “Command Prompt”NetID3. At white square input “ipconfig”6

NetID4. Capture IPv4 Address: example XXX.XXX.XXX.XXXOption 2 – Full Computer Name1. Start Menu2. Select “This PC”3. Right click on “This PC7

4. Select “Properties”5. This action will open the basic information Systems page of your primarycomputer.(Control Panel\All Control Panel Items\System)6. Captures Full computer name: example: CS-Net ID-XXXX.Eu.Emory.Edu8

Offsite-Remote Computer Access:1. Virtual Private Network (VPN) into Emory’s Network2. Start Menu3. Search “Remote Desktop Connection”4. Select “Show Options”5. Enter Primary Desktop Identifying Information6. Computer: Type your a. Primary Desktop IP Address (XXX.XXX.XXX.XXX)ORb. Full Computer Name (CS-Net ID-XXXX.Eu.Emory.Edu)9

7. User name: type “EMORYUNIVAD\ NETID”8. Click “CONNECT”9. You are now remoted into your Primary Desktop at Emory’s on-site location.**Troubleshooting**If your remote session is consistently kicked/ timed-out, please notify your homeinternet provider that you are using “F5Access/ BIG-IP Edge Client” VPN to telework.10

Teleworking Set-UpConnecting a Monitor to a Computer (or Laptop)A Monitor is the display, and ONLY THE DISPLAY that you connect to a computer (laptop)so you can actually view what you are doing on the computer. . That means a monitoris a computer ACCESSORY.A Computer (Laptop), is just that. A computer that was originally designed to sit on yourdesktop. A box of varying sizes, containing all the bits and pieces that make up acomputer. It is the CPU, the motherboard, the RAM, the hard drive(s), the video card,and all the other cards and interfaces that make up a computer, including the powersupply. Your computer works whether you have a monitor hooked up to it or not.How to connect a monitor to a computer:1. Find the monitor's connector cable. It should be included with your purchase.2. Match the cable with one of the video ports located on the back of the monitor.The images below show each of the video ports used today (with the generalexception of S-Video).3. Plug the cable into the corresponding ports on both your monitor andcomputer.Note: The VGA and DVI cables have two screws, one on either side of theconnector. Make sure the cable screws line up and then alternate turningeach screw until they are secure.Tip: If your monitor does not have the same connector as your computer, oryou'd prefer a different interface, you have a few options: You can buy a different cable that is compatible with yourcomputer and monitor.You can purchase a video converter that which changes oneconnector type into another.11

Purchase a new video card or computer with the latestconnectors.Purchase a monitor that has the connectors you need.4. If not already done, plug the flat end of the monitor power cord (shown on theleft in the picture below) into the back of the monitor. The power cord may alsobe built into the back of the monitor.5. Plug the other end of the monitor power cord (shown on the right in the pictureabove) into a power outlet.6. Turn on the computer and turn on the monitor. The power button for thebutton is often found on the front or bottom of the monitor on the right side.Tip: If your monitor has different connectors, you may need to switch theinput type you're using with the buttons next to the power button.Note: If you run into trouble getting the monitor to work, see our page forno display or black screen on a computer monitor to troubleshoot the issue.12

How to connect an external display to a laptop:1. To connect the external display to a laptop, locate the correct port on the bodyof your laptop. Most laptops utilize one or more of the following connections:HDMI, DisplayPort, DVI, or USB-C (Thunderbolt 3). Some older laptops use VGA.These various connections can be seen in the images below.2. Once you plug the display into your laptop, you may be required to press one ormore keys on the laptop's keyboard to "activate" the external display. Thisshortcut key combination varies depending on the laptop, but is often one ofthe following: hold the Fn key (or Windows Key), and then press F3, F4, F5, F7,F8, F9, or F10.3. The activation function key usually has a picture of a monitor on or above it.Consult your laptop's manual if you can't find the key. If you are still havingtrouble, or you need to download a copy of the manual, visit the laptopmanufacturer's website.13

HR COMMUNICATIONSSource: All Emory University Staff email from Communication, H.R. on Friday, March 13, 2020.The health and safety of our faculty, staff and students is of utmost importance. We want toinform you about Emory’s policy regarding remote work in the light of the COVID-19 crisis. Asrecommended by the CDC to support social distancing, Emory University will be transitioning toremote work over the next few weeks for employees who are able to do so. All employees whoare able to work remotely should be doing so on a routine basis by March 30, 2020 and untilfurther notice is provided. This is mandatory to support the health and safety both for theremote workers, and for the workers who must work on campus; the fewer people on campus,the less chance of spreading infection.Guidelines for Remote WorkDetails: .htmlHuman Resources WebsiteDetails: UpdatesSelect to access Emory University’s COVID-19 site, where Emory specific updates, importantcommunications, resources, and information can be found.14