Touchstone TM702 Telephony ModemUser’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, downloading new software, checking your email, or talking withfriends on the phone, the Touchstone TM702 Telephony Modem brings it all to youup to four times faster than standard DOCSIS 2.0 cable modems. All while providing toll quality Voice over IP telephone service. Some models even provide aLithium-Ion battery backup to provide continued telephone service during poweroutages.The Touchstone Telephony Modem provides an Ethernet connection for use witheither a single computer or home/office Local Area Network (LAN). Some TelephonyModems also provide a USB connection. You can connect two separate computersat the same time using both of these connections. In addition, the Touchstone Telephony Modem provides for up to two separate lines of telephone service.Installation is simple and your cable company will provide assistance to you for anyspecial requirements. The links below provide more detailed instructions.Safety RequirementsGetting StartedBattery Installation and Replacement (TM702G Only)Installing and Connecting Your Telephony ModemInstalling USB Drivers on Your PCConfiguring Your Ethernet ConnectionUsing the Telephony ModemTroubleshootingGlossary

Export RegulationsSafety RequirementsEuropean ComplianceGetting StartedAbout Your New Telephony ModemWhat’s in the Box?What’s on the CD?Items You NeedGetting ServiceSystem RequirementsRecommended HardwareWindowsMacOSLinux/other UnixAbout this ManualEthernet or USB?EthernetUSBBothWhat About Security?Battery Installation and Replacement (TM702G Only)TM702G 2-cell Battery Installation and ReplacementTM702G 4-cell Battery Installation and ReplacementInstalling and Connecting Your Telephony ModemFront PanelRear PanelMounting the Telephony ModemTools and MaterialsLocationInstructionsWall-mounting instructionsDesktop mounting instructionsConnecting the Telephony ModemMaking Ethernet ConnectionsMaking USB ConnectionsMaking Telephone ConnectionsInstalling USB Drivers on Your PCRequirementsInstallation InstructionsInstalling USB Drivers on Windows 2000Installing USB Drivers on Windows XPInstalling USB Drivers on Windows VistaInstalling Touchstone USB Drivers on Vista in 32-bit ModeInstalling Touchstone USB Drivers on Vista in 64-bit ModeRemoving USB DriversRemoving USB Drivers (all but 64-bit Vista)Removing USB Drivers (64-bit Vista)Configuring Your Ethernet ConnectionRequirementsHow to use this chapterTCP/IP Configuration for Windows 2000TCP/IP Configuration for Windows XPTCP/IP Configuration for Windows VistaUsing the Telephony ModemSetting up Your Computer to Use the Telephony ModemIndicator Lights for the TM702A/B ModelsWiring ProblemsIndicator Lights: Normal OperationIndicator Lights: Startup SequenceCable Modem Start Up SequenceIndicator Lights for the TM702G ModelsBattery MismatchWiring ProblemsIndicator Lights: Normal OperationIndicator Lights: Startup SequenceCable Modem Start Up SequenceUsing the Reset ButtonBooting from BatteryTroubleshootingTroubleshooting USB ProblemsInstructionsGlossaryExport RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export bythe purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.Copyright 2005–2008 ARRIS. All rights reserved.The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to beaccurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.The information in this document is proprietary to ARRIS.ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective holders.Protected under the following U.S. patent: 7,031,453. Other patents pending.Release 7Standard 1.3October 2008Touchstone TM702 Telephony Modem User’s Guide2

nstallationEthernetConfigurationUsageSafety RequirementsTroubleshootingGlossaryARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below:CAUTIONRisk of shockMains voltages inside this unit. No user serviceable parts inside. Referservice to qualified personnel only!CAUTIONPotential equipment damagePotential loss of serviceConnecting the Telephony Modem to existing telephone wiring shouldonly be performed by a professional installer. Physical connections tothe previous telephone provider must be removed and the wiring mustbe checked; there must not be any voltages. Cancellation of telephoneservice is not adequate. Failure to do so may result in loss of serviceand/or permanent damage to the Telephony Modem.CAUTIONRisk of explosionReplacing the battery with an incorrect type can cause product failureand a risk of battery explosion. Dispose of used batteries according tothe instructions. The Telephony Modem is designed to be connected directly to a telephone. Do not use product near water (i.e. wet basement, bathtub, sink or near aswimming pool, etc.), to avoid risk of electrocution. Connecting the Telephony Modem to the home’s existing telephone wiringshould only be performed by a professional installer.Touchstone TM702 Telephony Modem User’s Guide3

nstallation void using and/or connecting the equipment during an electrical storm, toavoid risk of electrocution.Do not use the telephone to report a gas leak in the vicinity of the leak.Do not locate the equipment within 6 feet (1.9 m) of a flame or ignitionsource (i.e. heat registers, space heaters, fireplaces, etc.).Use only power supply and power cord included with the equipment.Equipment should be installed near the power outlet and should be easilyaccessible.The shield of the coaxial cable must be connected to earth (grounded) at theentrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National ElectricalCode) Article 820. In the European Union and in certain other countries,CATV installation equipotential bonding requirements are specified in IEC60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed inaccordance with the requirements of IEC 60728-11 for safe operation.If the equipment is to be installed in an area serviced by an IT power linenetwork, as is found in many areas of Norway, special attention should begiven that the installation is in accordance with IEC 60728-11, in particularAnnex B and Figure B.4.In areas of high surge events or poor grounding situations and areas proneto lightning strikes, additional surge protection may be required (i.e.PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet andPhone lines.When the Telephony Modem is connected to a local computer through USBor Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computermust be properly installed and grounded to the computer frame per themanufacturer’s specifications.Touchstone TM702 Telephony Modem User’s Guide4

ngGlossaryFCC Part 15This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communications Commission(FCC) rules. These requirements are intended to provide reasonable protectionagainst harmful interference in a residential installation. This equipment generates,uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in aparticular installation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment off and on,the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to whichthe receiver is connected. Increase the separation between the equipment and receiver.Consult the dealer or an experienced radio/TV technician for help.Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.Touchstone TM702 Telephony Modem User’s Guide5

ngGlossaryEuropean ComplianceThis product complies with the provisions of the Electromagnetic Compatibility(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,this product bears the CE marking in accordance with the above applicable Directive(s).A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.As indicated by this symbol, disposal of this product or batteryis governed by Directive 2002/96/EC of the European Parliamentand of the Council on waste electrical and electronic equipment(WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal of the Telephony Modem theDirective requires that this product must not be disposed asunsorted municipal waste, but rather collected separately anddisposed of in accordance with local WEEE ordinances.This product complies with directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of theuse of certain hazardous substances (RoHS) in electrical and electronic equipment.Touchstone TM702 Telephony Modem User’s Guide6

nstallationEthernetConfigurationGetting StartedUsageTroubleshootingGlossaryAbout Your New Telephony ModemThe Touchstone TM702 Telephony Modem is DOCSIS 3.0 or Euro-DOCSIS 3.0compliant with the following features: Speed: much faster than dialup or ISDN service; up to four times faster thanDOCSIS 2.0 cable modemsConvenience: supports USB (if equipped) and Ethernet; both can be usedsimultaneouslyFlexibility: provides two independent lines of telephone service as well ashigh speed dataCompatibility:––Data services: DOCSIS or Euro-DOCSIS 3.0 compliant and backwardcompatible with DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your cable company)Telephony services: PacketCable and Euro-PacketCable 1.5 or 1.0 compliantWhat’s in the Box?Make sure you have the following items before proceeding. Call your cable companyfor assistance if anything is missing. Telephony Modem Battery (not all Telephony Modems have a battery) Power CordQuick Installation GuideWall-Mounting Template and InstructionsUSB Cable (if the Telephony Modem has a USB port)Ethernet CableCD-ROM (if the Telephony Modem has a USB port)Screws for Wall Mounting the UnitTouchstone TM702 Telephony Modem User’s Guide7

nstallation nd User License AgreementWhat’s on the CD?The CD provides the following items: Quick Install Guide USB Drivers (Windows 2000/XP/Vista) User’s GuideRemove USB Driver UtilityItems You NeedIf you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing:Coax Cable Phone CableTelephony modem package: see What’s in the Box? for a list of items inthe package.Coaxial cable (coax): as shown in the image to the left, this is a thin cablewith a connector on each end. It is the same kind of wire used to connect toyour television for cable TV. You can buy coax from any electronics retailerand many discount stores; make sure it has connectors on both ends. Thereare two types of connectors, slip-on and screw-on; the screw-on connectorsare best for use with your Telephony Modem. The coax should be longenough to reach from your Telephony Modem to the nearest cable outlet.Note: For best performance, use high-quality RG-6 type coax cable and minimize or eliminate splitters between the cable jack and the Telephony Modem.Phone Cable: as shown in the image to the left, this is a standard phonecable with standard phone connectors (RJ11 type) on both ends. You canbuy phone cables from any electronics retailer and many discount stores.Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter fromany electronics retailer and most discount stores; you may also need a shortpiece of coax cable (with connectors); use it to connect the splitter to thecable outlet and then connect the Telephony Modem and TV to the splitter.Touchstone TM702 Telephony Modem User’s Guide8

nstallation ote: A splitter effectively cuts the signal in half and sends each half to itstwo outputs. Using several splitters in a line may deteriorate the quality ofyour television, telephone, and/or internet connection.Information packet: your cable company should furnish you with a packetcontaining information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions.Getting ServiceBefore trying to use your new Telephony Modem, contact your local cable companyto establish an Internet account and telephone service. When you call, have thefollowing information ready: the Telephony Modem serial number and MAC addresses of the unit (printedon a sticker on the bottom of the Telephony Modem)the model number of the Telephony ModemSave this information for future use. In addition, you should ask your cable company the following questions: Do you have any special system requirements or files that I need to download after I am connected?When can I start using my Telephony Modem?Do I need a user ID or password to access the Internet or my e-mail?Will my phone number(s) change?What new calling features will I have and how do I use them?Touchstone TM702 Telephony Modem User’s Guide9

ngGlossarySystem RequirementsThe Touchstone Telephony Modem operates with most computers. The followingdescribes requirements for each operating system; see the documentation for yoursystem for details on enabling and configuring networking.To use the Telephony Modem, you need DOCSIS or Euro-DOCSIS high-speed Internet service from your cable company, as appropriate. Telephone service requiresthat the cable company has PacketCable or Euro-PacketCable support.Recommended HardwareThe following hardware configuration is the minimum recommended. Computersnot meeting this configuration can still work with the TM702, but may not be ableto make maximum use of TM702 throughput.CPU: P4, 3GHz or fasterRAM: 1GB or greaterHard drive: 7200 RPM or fasterEthernet: Gig-E (1000BaseT)WindowsEthernet connection: Windows 2000, Windows XP, or Windows VistaUSB connection (if equipped): Windows 2000, Windows XP, or Windows VistaMacOSEthernet connection only: System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS XLinux/other UnixEthernet connection only: Hardware drivers, TCP/IP, and DHCP must be enabled inthe kernelTouchstone TM702 Telephony Modem User’s Guide10

ngGlossaryAbout this ManualThis manual covers all of the different TM702 models. Your model may not have allof the capabilities outlined in this manual. To determine which model you have purchased, refer to the image at the left. The model number is on the label affixed tothe Telephony Modem.Ethernet or USB?There are two ways to connect your computer (or other equipment) to the Telephony Modem. The following will help you decide which is best for you:ModelNumberEthernetEthernet is a standard method of connecting two or more devices into a Local AreaNetwork (LAN). Use the Ethernet connection if your computer has built-in Ethernethardware, does not use Windows, or you want to share the Telephony Modem connection with several computers.Note:To connect two or more computers to the Ethernet port, you will need ahub or broadband router (available at computer retailers).The Telephony Modem package comes with a 6-foot (1.9m) Ethernet cable (theconnectors look like wide telephone connectors); you can purchase more cables ifnecessary at a computer retailer. If you are connecting the Telephony Modemdirectly to a computer, or to an Ethernet hub or broadband router with a cross-overswitch, ask for Category 5 (CAT5) straight-through cable. If you are connecting theTelephony Modem to an Ethernet hub or broadband router without a crossoverswitch, ask for a Category 5 crossover cable.USBEthernet CableUSB CableUSB (Universal Serial Bus) is meant for connecting a variety of accessories, such askeyboards, mice, printers, and communications devices (including TelephonyModems) to a single computer. Use the USB connection if you have only one computer, and the computer is using a Windows operating system (Windows 2000 orlater), and has no built-in Ethernet hardware. Telephony Modems with USB portsinclude a 5-foot (1.6m) USB cable.Touchstone TM702 Telephony Modem User’s Guide11

ngGlossaryBothIf you have two or more computers, you can connect one computer to the Telephony Modem’s USB port and one or more other computers to the Ethernet port.To connect two or more computers to the Ethernet port, you will need a hub orbroadband router (available at computer retailers).For more information about connecting two or more computers, contact your cableservice provider.What About Security?Having a high-speed, always-on connection to the Internet requires a certainamount of responsibility to other Internet users—including the need to maintain areasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security: Keep your operating system updated with the latest security patches. Runthe system update utility at least weekly.Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sentthrough chat rooms, whenever possible.Install a virus checker and keep it updated.Avoid providing web or file-sharing services over your Telephony Modem.Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account forviolating your terms of service.Use the cable company’s mail servers for sending email.Avoid using proxy software unless you are certain that it is not open forabuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, yourcable company may suspend your account